4.5 Refused emails

Refused emails is the list of emails which were refused to be processed on the inbound SMTP interface.

Refused emails

The refused emails list can be accessed under Audit > Refused Emails in the Web Management Console.

Refused emails moved

Starting with MetaDefender Email Gateway Security version 4.7.0, the former Dashboard > Refused emails entry has been moved to Audit > Refused Emails menu entry.

images/download/attachments/36831818/image2019-5-22_13-56-33.png

Response sent to client

The RESPONSE SENT TO CLIENT column displays the exact SMTP status code and message that was responded to the client that was attempting to submit the email message.

Conditions of refusal

An email gets refused if any of the following conditions occur:

 

Condition

RESULT shown in Refused emails

Details

1

There is no rule matching this email

NO RULE

4.2 Security rules

2

Sender email address is invalid

INVALID SENDER

 

3

Recipient email address is invalid

INVALID RECIPIENT