6.4. Failed to start OPSWAT Central Management service through the tray icon

Term

Detail

Problem

Failed to start OPSWAT Central Management service through the tray icon

Cause

OPSWAT Central Management services were not stopped correctly and are still running

Troubleshooting

Failed to start OPSWAT Central Management through the tray icon with the error "Failed to start OPSWAT Central Management due to the required port(s) <ports> being unavailabe."

Solution

Restart the host machine

After stopping OPSWAT Central Management service through the tray icon, trying to start it again gives an error message such as in the image below. Similarly, restarting OPSWAT Central Management can produce the same message.

images/download/attachments/1967380/image2019-6-6_14-31-14.png

A possible cause is that one or more support services for OPSWAT Central Management were not stopped properly and are still running, taking up the required port. Restarting Windows should clear all these running services.

OPSWAT Central Management is configured to start with Windows by default so it does not need to be manually started upon a Windows reboot.