6.9 OPSWAT Central Management console is working but the tray icon does not transition to the running status and eventually times out

Term

Detail

Problem

OPSWAT Central Management times out even though the console was working. The tray icon did not transition to the running status.

Cause

OPSWAT Central Management service's current status cannot be retrieved by the tray icon.

Troubleshooting

Check the log at ProgramData\OPSWAT\Central\Logs\powershell_error.txt

Solution

Ensure Powershell is working properly on the affected system.

OPSWAT Central Management is set to time out after 10 minutes unless its status transitions to running, as shown on the tray icon.

images/download/attachments/2580826/image2020-2-17_11-7-22.png

One possible cause for the timeout is that the Windows Management Instrumentation (WMI) service is not working properly, creating an error in Powershell. The log at ProgramData\OPSWAT\Central\Logs\powershell_error.txt should show a message similar to the example below.

Get-NetTCPConnection : Invalid class

In this case, the command Get-NetTCPConnection cannot be run in Powershell due to a corrupted WMI repository. Please consult Windows's troubleshooting to remedy this problem.