6.1. The management console hung at the loading step
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Term |
Detail |
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Problem |
The management console hung at the loading step for more than 5 mins. |
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Cause |
The loading page is not redirected properly. Java environment variable is not defined correctly |
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Troubleshooting |
Refresh the page. Check log in catalina_out.txt file. Look for the message "The JRE_HOME environment variable is not defined correctly". |
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Solution |
Install JRE 8 x64 (from update 171) and set the JRE_HOME environment variable to the JRE's installation path. |
If the loading step hangs for more than 5 minutes, please first try refreshing the page.
If the problem persists, please check the logs in the log folder "C:\ProgramData\OPSWAT\Central\Logs".
Open the catalina_out.txt file, look for the error message "The JRE_HOME environment variable is not defined correctly" as the below screenshot. This error message should occur when the OPSWAT Central Management starts
In order to fix this error, please install JRE or JDK version 8, from update 171, and set either the JRE_HOME or JAVA_HOME environment variable paths to the correct installation path. Exit and reopen OPSWAT Central Management again for the changes to take effect.