6.1. The management console hung at the loading step

Term

Detail

Problem

The management console hung at the loading step for more than 5 mins.

Cause

The loading page is not redirected properly.

Java environment variable is not defined correctly

Troubleshooting

Refresh the page.

Check log in catalina_out.txt file. Look for the message "The JRE_HOME environment variable is not defined correctly".

Solution

Install JRE 8 x64 (from update 171) and set the JRE_HOME environment variable to the JRE's installation path.

If the loading step hangs for more than 5 minutes, please first try refreshing the page.

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If the problem persists, please check the logs in the log folder "C:\ProgramData\OPSWAT\Central\Logs".

images/download/attachments/1967365/image_%282%29.png

Open the catalina_out.txt file, look for the error message "The JRE_HOME environment variable is not defined correctly" as the below screenshot. This error message should occur when the OPSWAT Central Management starts

images/download/attachments/1967365/image_%283%29.png

In order to fix this error, please install JRE or JDK version 8, from update 171, and set either the JRE_HOME or JAVA_HOME environment variable paths to the correct installation path. Exit and reopen OPSWAT Central Management again for the changes to take effect.