6.6. OPSWAT Client failed to report to OPSWAT Central Management server

Term

Detail

Problem

OPSWAT Client failed to report to OPSWAT Central Management server

Cause

OPSWAT Central Management's IP address has changed.

Troubleshooting

Go to Settings > Server Configuration > Device API and check if the Server URL field uses the new IP address.

Solution

Update Server URL and reinstall OPSWAT Client on the affected devices.

In the setup wizard, the user can choose to set Server URL to an IP address, which will be used by OPSWAT Client to report to OPSWAT Central Management. If the OPSWAT Central Management's server changes its IP address, OPSWAT Client instances still using the old address will be unable to connect.

images/download/attachments/1967414/image2019-8-5_11-47-45.png

The solution is to update the Server URL field in Settings > Server Configuration > Device API and reinstall OPSWAT Client on the affected devices.
images/download/attachments/1967414/image2019-8-5_11-56-38.png