A support package is a collection of log and configuration files used for troubleshooting OPSWAT Central Management's issues.

A support package can be generated by following the below guidelines:

• On Windows

  1. Navigate to OPSWAT Central Management's installation folder (for example, C:\ProgramFiles\OPSWAT\Central)

  2. Double click on generateSupportPackage.exe (optionally, execute it in a command-line interface for logging)

  3. The package will be generated in the format ocmSupport_<time stamp>.zip in the installation folder.

• On Linux (Red Hat Enterprise Linux and Ubuntu)

  1. Navigate to /usr/lib/ocm

  2. Execute generateSupportPackage.sh with root privilege (grant execute permission via chmod if needed)

  3. The package will be generated in the format ocmSupport_<time stamp>.tar.gz in /opt/ocm.