10. Troubleshooting MetaDefender Core

In this section you can find solutions for generic issues with MetaDefender Core

Installation issues

Issues with nodes

MetaDefender Core should log and display any issue related to scan nodes.
For more information about these kind of issues, go to

Where are the Metadefender Core logs located?

MetaDefender Core generates log files to /var/log/ometascan under Linux and to Windows Event Log under Windows.

The server and node logs are collected separately and are
plain text files. For more information on how to read the logs, go to

How can I create a support package?

To ensure the best help from OPSWAT support, you can create a support package with a tool that comes with MetaDefender Core.

For more information on how to create a support package, go to