3.7.4 Error Message Description Table

Every log entry on MetaDefender Core always comes with a message ID number which is an unique identifier for that log entry (3.7.2 Log message format)

For example:

[WARNING] 2019.07.02 05:25:27.749: (core.workflow) Can not send extract task, id='lms::workflow::WorkflowExecutor(0x214af499d00)', node=':1076', block='ExtractBlock' [msgid: 3059]

Then message ID associated to that message would be 3059.

For warning/error message type, besides the message itself (e.g. Can not send extract task, id='lms::workflow::WorkflowExecutor(0x214af499d00)', node=':1076', block='ExtractBlock'), using message ID (e.g. 3059) can help reveal more information about that warning/error.

Following is the list of error message description (only applicable to warning/error message type).

Disclaim:

  • This list is auto generated and should be updated accordingly with MetaDefender Core upgrade.

  • Should be used as reference only, for a complete issue troubleshooting guidance, please reach out to OPSWAT Support.

Message ID

Message description

8

Unknown error occurred in the daemon/service.

16

Error happened in the communication

21

Can't connect to the server

26

Can't send a message to the target, it's probably disconnected

28

The connection is timed out

73

Error happened in the communication

101

Error happened in the communication

113

Invalid file deletion

130

Unknown error occurred in the daemon/service.

138

Database error: inserting new scan request

139

Database error: inserting file hash values

140

Database error: optimizing FTS trees

144

Database error: getting scan request

145

Database error: inserting scan result

147

Database error: getting scan results

149

Unable to gather OS information

162

Sending scan requests failed

166

File given can not be opened

169

REST frontend timeout.

176

Agent status is not available

179

Agent status is unavailable

181

REST response format is invalid

217

Engine name unreachable

218

Engine definition unreachable

219

Engine leak

220

Engine leak

221

Engine leak

222

Engine leak

231

Engine error

246

Can't transfer file, data channel is not open

248

File transfer response error

250

Error transferring file

252

Error in package staging process

253

Error in package staging process

254

Error in package staging process

255

Error in package staging process

256

Error in package staging process

275

Email sending error

277

Email sending error

282

Invalid main update descriptor

283

Invalid package descriptor

285

Invalid file downloaded

297

Invalid state option given in GetEngineInfoBlock

303

Downloaded package is not complete

304

Downloaded package is invalid

305

Downloaded package is invalid

306

Downloaded package is invalid

307

Downloaded package is invalid

308

Downloaded package is invalid

314

Agent with identifier is unavailable

319

Can not open downloaded package

320

Downloaded package is invalid

321

No respond from agent

325

No respond from agent

326

Error loading database

330

Error in uploaded descriptor

338

No respond from agent

340

Error in getting package information

341

Error in getting update package

342

Error in getting update package

343

Error in package staging process

355

Invalid reference to user data

379

Database error: user query

382

Database error: user query

383

Database error: users query

385

Database error: role query

386

Database error: roles query

425

Invalid state option given in GetDatabaseInfoBlock

428

Error in checking package updatable

431

Error validating engine

439

Agent status is not available

453

Agent with identifier is unavailable

459

No respond from agent

465

Database error: getting scan request

466

Database error: getting scan request

473

Agent does not have specific engine

474

Downloaded packagedescriptor is invalid

485

Error while downloading files from update server

486

Invalid certificate found while downloading files from update server

495

File missing during validation

496

File size mismatch during validation

497

SSL errors for https://update.dl.opswat.com

500

Database error: updating hash rowid

506

File type checking timed out

520

Could not trigger update

523

Invalid file reference

541

Invalid type reference for entry

542

Invalid type reference for entry

543

Invalid type reference for entry

545

Invalid type reference for entry

547

Invalid type reference for entry

551

Internal error occurred during the program run

552

System error occurred during the program run

553

Unknown error occurred during the program run

554

Can't create resource file

556

HTTP redirection count exceeded limit

562

Archive storing failed

563

Database error: get linked extracts

598

Invalid file reference

599

Engine type unreachable

602

Download timed out.

604

Database error: getting scan request

605

Database error: getting scan request

606

Database error: remove scan request

611

Can't remove the downloaded zip archive

613

File extraction failed while updating

620

Invalid content received for update

621

Can't download file for update

624

File open file for update

628

Can't read file to validate it's content

639

No respond from agent

641

Error in getting package state information

642

Error in checking package updatable

652

License is invalid or not containing licensed_engines

657

No activation_key is received

658

Invalid activation option value

659

Activation error

662

Connected agent count reached the license limit

663

License is invalid or not containing max_agent_count

670

Package download failed

676

Database error: checking data id

678

Could not upload file

679

Update could not be applied

686

Trying to load engine which is not installed to the agent

687

Trying to load engine which is corrupt

708

Engine load failed

711

Updated engine can't find eicar file as threat

716

Installing engine resulted in error

718

Installing database resulted in error

721

Error in install database

722

Installing database resulted in error

723

File is missing for update in agent

727

Error loading engine

732

Error installing engine, unable to copy descriptor file

734

After updating the database the package descriptor is invalid

736

Error in prepare database

737

Error installing engine, unable to copy descriptor file

749

Engine process crashed

802

Could not create path to save updates

808

Could not save package, skipping

809

Could not save package, skipping

812

Could not save package, skipping

813

Could not save package, skipping

814

Error creating database package

816

Error creating database package

819

Error creating database package

820

Error creating database package

823

Database error: prepare scan requests query

824

Database error: count scan requests

827

Database error: retrieving audit log

828

Database error: inserting audit log

829

Database error: retrieving audit log count

830

Database error: cleanup audit log

833

Exception during operation

835

Could not trigger update

837

Could not trigger update

838

Update package download failed

842

Error adding license information to engine descriptor

843

Could not copy legacy package, skipping

844

Could not save legacy package, skipping

846

Packagedescriptor could not be read

847

Could not read descriptor file

848

Could not write descriptor file

852

Error opening CERT file

854

No legacy database wrapper package present

855

Could not write licenses to database descriptor

858

Metadescriptor could contains tampered information, abort processing

861

Can't process new licence information

862

Error in package staging process

863

Can't initialize source instance

864

Can't create resource file

865

Can't send data to agent

866

Can't transfer file, can't open resource file

868

Can't get temporary file name

869

Can not find data channel

870

Can not load engine shared library

871

Cannot create temporary directory for engine files

892

Could not export legacy package, skipping

931

Unexpected network reply arrived

940

Database error: invalid baseconfig, Check config database

941

Database error: invalid baseconfig, Check config database

942

Database error: invalid baseconfig, Check config database

945

Error in getting update package by state

947

Error receiving data, request log from customer

948

Not enough disk space to export package(s)

949

Not enough disk space to export package(s)

950

Not enough disk space to export package(s)

951

Error sending data to agent, request log from customer

952

Not enough disk space to apply update package on agent

953

Not enough free disk space for agent to handle updates

955

Error sending data to agent, request log from customer

969

Creating of symbolic link has failed

970

Error in prepare database

978

Could not establish remote communication

979

Could not establish local communication

981

Deactivation error

995

Activation key not found in license

996

Stored license is invalid

997

Invalid activation option value

998

Automatic rectivation error

999

Error saving license information

1002

License activation error

1003

Error during license activation

1009

Network error occurred while trying to lookup hash

1010

Invalid response retrieved from server

1017

Due to errors in previous requests, disabling hash lookup for a given interval

1019

Too many timeout error occurred in a short period of time

1020

Database error: getting scan verdict

1025

Error occurred in engine process

1027

Issue occurred while transfering file to agent

1030

Invalid update folder found

1031

Error Sending hashes message, request log from customer

1037

Engine capabilities unreachable

1042

Engine's descriptor is invalid

1043

Could not open update archive

1046

Custom engine task starting timed out

1047

Custom engine task finishing timed out

1050

Issue with agent, see troubleshooting guide

1051

Engine issue on agent

1052

Error in installing custom engine, engine with id not found

1053

Issue happened with engine

1055

Agent with identifier is unavailable

1057

No respond from agent for custom engine installation

1058

Error validating engine, no engine descriptor found

1059

Error validating engine, invalid engine descriptor found

1064

Not handling file as local, not must be an issue

1068

Could not apply udpates from picku folder

1081

Could not create folder for pickup

1095

Testing engine failed

1096

File transfer response error

1100

Error in package staging process

1126

Could not create quarantine database

1127

Error opening quarantine

1129

Error querying quarantined files

1130

Not found registered file inside quarantine

1131

Could not remove registered file from quarantine

1132

Found unregistered file inside quarantine

1133

Error in quarantine database

1134

Error in quarantine database

1135

Error in quarantine database

1136

No such file to remove

1137

Error in quarantine database

1138

Error in quarantine database

1139

Error in quarantine database

1141

Error in quarantine database

1142

Error in quarantine database

1144

Error in quarantine database

1147

Error reading quarantine file

1148

Download aborted

1151

Error adding file to quarantine

1152

Error adding data chunk to quarantine file

1153

Error receiving file data, removing file from sanitized storage

1154

Given path is not absolute

1155

Could not create storage folder

1156

File storage path is not writable

1157

No owner given

1158

Id is not specified

1159

Id is too short

1160

Could not create directory

1161

Could not create directory

1163

Error opening file

1164

Could not write file

1165

File id is not specified

1166

No such file found

1167

Could not remove file

1168

File id or owner is not specified

1169

No such file to finalize

1170

Error sending file data to core

1171

Can't request file, data channel is not open

1173

Could not request file from agent

1174

Can't request file from agent

1176

Processing file from agent encountered an error

1177

Could not read salt value

1178

Could not read salt value

1179

Error creating salt file

1180

Error generating salt value for quarantine

1182

Error occurred quarantining file

1183

File not found in quarantine

1184

Same owner was already reading another file

1185

Error reading file in quarantine

1186

Error writing data to quarantined file

1188

Could not finalize quarantined file

1190

No file with given id is present for removal

1191

Could not remove file from quarantine

1192

Could not remove file from quarantine

1193

Could not gather quarantine information

1196

Database error: user query

1198

Error parsing disabled times information

1201

See reason for more information about the reason

1204

Can't open metadescriptor file for writing

1220

The certificate chain maybe invalid

1221

Info about the certificates in the chain

1226

Vulnerability lookup timed out

1227

Error in checking package updatable

1229

Error receiving file data, removing file from quarantine

1230

Engine capabilities unreachable

1231

Engine leak

1232

Engine capabilities unreachable

1233

Engine leak

1235

Could not create sanitized database

1236

Error opening sanitized db

1238

Error querying sanitized files

1239

Not found registered file inside sanitized storage

1240

Could not remove registered file from sanitized storage

1242

Error in sanitize database

1243

Error in sanitize database

1246

Error in sanitize database

1247

No such file to remove

1249

Error in sanitize database

1250

Error in sanitize database

1252

Error in sanitize database

1253

Error in sanitize database

1254

Error in sanitize database

1255

Error in sanitize database

1257

Error in sanitize database

1258

Error querying sanitized files

1259

Error during cleanup

1260

Error in sanitized storage

1261

Error in sanitized storage

1266

Error occurred adding file to sanitized storage

1267

File not found in sanitized storage

1268

Same owner was already reading another file

1269

Error reading file in sanitized storage

1270

Error writing data to sanitized file

1272

Could not finalize sanitized file

1275

Could not remove file from sanitized storage

1276

Could not remove file from sanitized storage

1277

Could not gather sanitized files information

1280

Error reading quarantine file

1281

Download aborted

1284

Wrong enabled template in sanitize block

1285

Wrong convert template in sanitize block

1287

Error in sanitization, retries emptied

1290

Error adding file to sanitized storage

1291

Error adding data chunk to sanitized file

1293

Database error: removing process info

1295

Error saving sanitized file

1298

Error in sanitize database

1305

Database's descriptor is invalid

1603

Error in package staging process

1604

Filestore unreachable

1605

Could not upload file

1606

Could not upload file

1607

File not exist to load schema from

1608

Schema is not a proper JSON

1609

Schema format is invalid

1670

Error while checking if package is md.com only

1677

File not exist to load default value from

1678

Default value file is not a proper JSON

1679

Default value file format is invalid

1693

Database error occurred

1695

Database error occurred

1696

Database error occurred

1697

Database error occurred

1699

Unable to apply patch to revert configuration

1700

Reverted configuration is invalid, hash not matching

1701

Database error occurred

1702

Unable to load configuration from default values

1703

Unable to save configuration from default values

1704

Default value file is not a proper JSON

1705

Default value file format is invalid

1706

Unable to load configuration

1711

Error when sending bytes through socket

1712

Default value file is not a proper JSON

1740

Error reserving data id

1741

Process local file encountered an error

1742

No data id was set in HandleLocalFileBlock

1777

Unable to save new configuration

1780

Database error: getting scan request

1781

Database error: requesting export on empty processing history

1782

Removing engine folder failed

1783

Removing engine folder failed

1784

Removing engine folder failed

1785

Removing folder failed

1787

Removing invalid update folder failed

1790

Removing folder failed

1791

Removing folder failed

1792

Removing package folder failed

1793

Removing database folder failed

1794

Removing folder failed

1795

Removing folder failed

1796

Error when opening database

1798

Removing downloading packages failed

1801

Error when selecting from downloaded

1803

Error when deleting from downloaded

1804

No result when selecting from downloaded

1805

Removing engine folder failed

1825

Database error: role query

1828

Invalid username or password

1830

Error in writing configuration file

1833

User has been suspended

1835

Database error: users query

1836

Error in updating engine configuration

1850

Database error: could not create default local directory

1855

Database error: userdirectory query failed

1859

User validation error

1861

User validation error: missing password or salt

1862

Database error: user query

1869

Error in workflow manager

1870

Error in workflow manager

1871

Error in workflow manager

1877

Failed to remove stuck file after multiple attempts

1883

Database error: users of user directory could not be deleted

1911

No root CA certificates found for LDAP SSL/TLS connections on windows platform

1994

Content length header does not match with downloaded content

2031

Timed out adding file to sanitized archive

2035

Invalid sanitization configuration found for archive

2049

Engine capabilities unreachable

2050

Engine leak

2051

Next file extraction resulted in fail

2052

Not clean archive storing failed

2090

Database error: user query

2091

Database error: user query

2095

Sending scan requests failed

2102

Sending external action requests failed

2107

Block missing option 'origin'

2123

No respond from agent

2124

Not enough information for whitelisting

2149

Database error: getting parent dataid

2150

Database error: getting display name

2151

Database error: removing archive links

2152

Database error: removing archive links not clean

2187

Database error: querying extracted num

2194

Input folder got corrupted, removing it

2333

File transfer response error

2337

Local file path and body both set, ambiguous request

2352

Error adding file to quarantine

2353

Error in quarantine database

2354

Error in quarantine database

2355

Error in quarantine database

2356

Error in quarantine database

2357

Error in quarantine database

2359

Error in quarantine database

2360

Could not update quarantined file

2361

Could not gather quarantine information

2382

Selected rule not matches batch's rule

2384

Error storing scan batch

2385

Batch link storing failed

2386

Batch storing failed

2387

Batch close failed

2388

Database error: error querying batch

2389

Database error: querying batch num

2390

Database error: get batched requests

2391

Database error: removing batch links

2392

Database error: removing batch

2394

Error in writing license file

2395

Error in writing license file

2420

Database error: updating batch rowid

2421

Database error: setting parent id

2422

Database error: getting user data

2423

Database error: getting origin error

2424

Could not create job object

2425

Could not set information on job object

2426

Could not assign process to job

2484

Cert or key file is not readable

2485

Configured certificate cannot be used

2486

Configured certificate cannot be used

2487

Configured certificate cannot be used

2532

Found unregistered file inside sanitized storage

2533

Error in sanitized storage

2534

Error in sanitize database

2547

Stopped extracting archive file due to reaching a limit

2548

Archive engine gave invalid response

2555

Unable to save updated configuration

2569

Error in sanitize database

2575

Error querying sanitized files rowid

2607

Error while wal file truncating

2637

Invalid node id while trying to load engine

2640

Invalid node id while trying to query node status

2646

Database error: error querying what to delete

2651

Cannot find file in FinalizeScanResultBlock

2652

Given dataid can not be cancelled

2653

Given dataid can not be cancelled

2654

Database error: users query

2737

Database error: could not create system local user directory

2748

Database error: finalizing statistics

2749

Database error: finalizing scan requests

2750

Database error: finalizing hashes

2751

Database error: finalizing process info

2888

3rd party product is blocking operation

2892

Possible Insufficient memory to operate, system throw bad_alloc

2895

LDAP error: DN of group has changed in remote directory service. Group can not be considered valid any more

2897

Database error: Can not cache user. Already exists as non-cached

2898

Database error: Can not cache user. Already cached in DB with different DN attribute

2905

File can not be opened for writing

2906

Unable to write to file

2910

Certificate name is invalid, not using HTTPS

2973

Invalid INIT state setting for megapackage

2974

Invalid same state setting for megapackage

2983

No megapackage to delete with id

2988

Error removing package

2996

Package sent for validation is invalid

2997

Error validating checksum of package

2998

Invalid path to generate megapackage

2999

Not enough free space to generate megapackage

3000

Error creating package

3001

Invalid package found during megapackage generation, aborting

3002

Error adding file to megapackage

3003

Error adding file to megapackage

3004

Error adding report to megapackage

3005

Error generating sha256 checksum for megapackage

3006

Could not open file for reading

3007

Error creating database package

3008

Error creating database package

3009

Error creating database package

3013

Megapackage could not be locked for download

3014

Error opening megapackage for reading

3015

Megapackage file is missing from disk

3016

Could not initiate download

3040

An engine failed to initialize properly

3042

Node could not create new folder for engine

3043

Node could not create new folder for engine

3044

Error in updating engine schema

3045

Error in package storing process

3048

Invalid engine configuration

3049

Schema based configuration received for non schema based engine

3050

Schema based engine received legacy configuration

3051

Legacy configuration received is invalid

3052

Invalid configuration received for engine

3053

Schema based engine config is invalid

3055

Failed to extract

3059

Failed to send extract task to Agent

3060

Failed to extract

3109

Database installation failed

3110

Engine installation failed

3111

Engine installation failed

3112

Engine installation failed

3113

Custom Engine installation failed

3114

Engine installation failed

3115

Communication possible disconnected

3116

Communication possible disconnected

3118

No valid node status found

3120

No result for DLP lookup

3121

Engine capabilities unreachable

3122

Engine leak

3123

Engine leak

3126

Invalid DLP engine preferences found

3127

Invalid DLP engine preferences defaults found

3128

Invalid DLP engine preferences schema found

3133

No valid node status found

3136

Database error: finalizing statistics

3140

Can't process shared resource file

3141

Can't transfer file, data channel is not open

3142

Can't transfer file, no result from node

3143

Resource file sharing response error

3185

Error reading quarantine file

3186

Error sending data to agent, request log from customer

3188

Error transferring file

3195

Sandbox scheduling error

3196

Error in quarantine database

3197

Error in quarantine database

3198

Invalid result from sandbox engine

3199

Invalid result from sandbox engine

3201

Invalid result from sandbox engine

3205

Sending scan requests failed

3206

Sending scan requests failed

3207

Sending scan requests failed

3208

Invalid sandbox result

3209

Invalid sandbox result

3210

Invalid result from sandbox engine

3211

Sending scan requests failed

3214

Invalid sandbox result

3215

Invalid sandbox result

3216

Invalid result from sandbox engine

3218

Database error: sandbox

3219

Database error: sandbox

3221

Error while wal file truncating

3223

Database error: sandbox

3224

Database error: sandbox

3225

Database error: sandbox

3226

Database error: sandbox

3227

Database error: sandbox

3228

Database error: sandbox

3229

Database error: sandbox

3230

Database error: sandbox

3231

Database error: sandbox

3232

Database error: sandbox

3233

Database error: sandbox

3234

Database error: sandbox

3235

Database error: sandbox

3236

Database error: sandbox

3237

Database error: sandbox

3238

Database error: sandbox

3239

Database error: sandbox

3240

Database error: sandbox

3257

An error occurred while generating package

3259

Package generation is already in progress

3260

Package generation is already in progress

3261

Error while generating package

3264

Source type is unknown

3267

Can't extract zip source

3268

Http source is not a zip

3269

Can't open package descriptor for writing

3273

No status for node found

3274

No Yara engine found on node

3275

No result received

3276

Database error: sources query.

3277

Database error: issues query

3288

Expiration field is not a proper date

3289

License is expired

3291

Expiration field is present but it is not a timestamp

3303

EngineManager: RPC message received, but has no sender

3305

EngineManager: RPC executor not found, sending back to caller

3307

EngineManager: RPC caller not found, result orphaned

3311

Engine failed to call remote procedure call

3313

Remote procedure call timed out

3315

Engine called RPC, but an error happened

3317

Engine: There is no active engine to send RPC message to

3326

Cloud scheduling error

3330

Error in quarantine database

3331

Error in quarantine database

3333

Database error: cloud

3336

Error while wal file truncating

3338

Database error: cloud

3339

Database error: cloud

3340

Database error: cloud

3341

Database error: cloud

3342

Database error: cloud

3343

Database error: cloud

3344

Database error: cloud

3345

Database error: cloud

3346

Database error: cloud

3347

Database error: cloud

3348

Database error: cloud

3349

Database error: cloud

3350

Database error: cloud

3351

Database error: cloud

3352

Database error: cloud

3353

Database error: cloud

3354

Database error: cloud

3357

Sending scan requests failed

3358

Sending scan requests failed

3359

Sending scan requests failed

3360

Invalid result from cloud engine

3363

Sending scan requests failed

3365

No cloud engine can be found in Core's engine set

3367

No cloud engine is running on the node

3368

Invalid result from cloud engine

3370

Failed to initialize the product

3373

Ignition file processing failed

3378

Failed to finish welcome wizard

3379

Welcome wizard user not found

3380

Failed to remove welcome wizard user

3414

Probably incorrect db state

3415

Probably incorrect db state

3454

An error occured after data was transfered to node

3461

Engine capabilities unreachable

3467

Database error: product query failed

3473

No respond from agent

3474

Installing database resulted in error

3475

Engine: There is no passive engine

3476

Engine: There is no active engine to deactivate

3477

Engine: Engine is already deactivated

3479

Error in updating custom engine, engine with id not found

3480

Error in updating custom engine, engine with id not found

3481

Error in updating custom engine, engine with id is active

3482

Installing database resulted in error

3483

Removing custom engine db folder failed

3484

Error installing database

3485

Error installing database, preupdate custom engine failed

3486

Error installing database, unable to copy descriptor file

3487

Error installing database, unable to copy database files

3488

Error installing database, postupdate custom engine failed

3490

Error in updating custom engine, engine with id not found

3494

Node couldn't create resources folder in given timeout

3500

Error validating user. Current server time is wrong.

3501

User validation error: Missing token data

3502

User validation error: Token data has expired

3503

Failed to remove reset password token from database

3506

Failed to validate user belonging to a disabled directory

3507

Non-local users are not allowed to login by token

3508

User validation error

3510

Error updating password

3515

Email sending error

3517

Email sending error

3519

Invalid login token

3523

Can't login mail server with the configuration

3524

Can't connect to mail server with the configuration

3525

Exception during closing connection to mail server

3526

Database error: get batched requests with status is in progress

3532

Engine process is killed when timed out

3534

Can't find watermarked file

3535

File was still open when started reading from another

3536

Can't open watermarked file

3537

Error adding data to dlp file

3539

Error finalizing file

3541

Error occurred adding file to dlp storage

3542

Error removing file from dlp storage

3543

Error removing file from dlp storage

3544

Error reading watermarked file content

3545

Downloading watermarked file aborted

3546

Could not create dlp database

3547

Error opening dlp db

3549

Error in dlp storage

3551

Error in dlp storage

3552

Error in dlp database

3553

Error in dlp database

3554

Error in dlp database

3555

No such file to remove

3556

Error in dlp database

3559

Warning, could not remove file

3560

Error deleting file details

3561

Error in dlp database

3562

Error in dlp database

3563

Error checking if file with data id is present

3565

Error in dlp database

3566

Error querying watermarked files rowid

3567

Error querying watermarked files

3568

Error during cleanup

3571

Error adding file to dlp storage

3572

Error adding data chunk to dlp file

3573

Error receiving file data, removing file from dlp storage

3575

Engine capabilities unreachable

3576

Engine leak

3580

Error adding new watermarked file to dlp storage