Why is the scan stuck in "processing" state on WebScan UI, when the Core Processing History shows that it is already finished?

If a file is submitted for scan via webUI, the webUI will make 999 queries as part of the polling process. If the file analysis takes longer than that (progress percentage hasn’t reached 100), the webUI will stop polling and it will look like it has frozen.

A webpage refresh will reset the query counter and the webUI will continue fetching results.

This article applies to MetaDefender Core v4
This article was last updated on 2019-12-23