What should I do if an engine is in "failed" or "permanently failed" status?

Sometimes, during the engines downloading/deployment process, some of them may remain in "failed" or "permanently failed" status.

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In this case, you can do the following:

  • Make sure your system adheres to our system requirements (check the engine "Third Party Dependencies" section) .

  • Go to Inventory → Nodes page and check the Nodes one by one and see if there is any issue displayed on the Issues tab. Resolve the issues displayed. Example of issues:

    • If Data Sanitization is the only engine that is not active, you may have to install .NET framework 4.6 and restart the MetaDefender Core services.

    • If you have a local antivirus product installed, you have to add both the OPSWAT and the resources folders to the exclusions list of that antivirus product and then follow the above steps again.

  • Disable and enable each failed engine, one after another on the Inventory → Modules page.

  • Try executing an engine clean-up by following this KB.

  • Starting mid-April 2020 we are going to gradually release each module with a new compiler, beginning with CDR 5.8 engine.

If you have followed all of these steps and your engines are still unusable, please see how to create a support package, login into OPSWAT Portal and open a ticket with us, having the support package attached.

This article applies to MetaDefender Core v4
This article was last updated on 2020-03-27
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