What should I do if an engine is in "failed" or "permanently_failed" status?

Sometimes after activating MetaDefender Core v4, during the engines downloading, some of the engines may be in "failed" or "permanently failed" status.

In this case, you can do the following :

  • Make sure your system adheres to our system requirements.

  • Go to Inventory → Nodes page and check the Nodes one by one and see if there is any issue displayed on the Issues tab. Resolve the issues displayed. Example of issues:

    • If Data Sanitization is the only engine that is not active, you may have to install .NET framework 4.6 and restart the MetaDefender Core services.

    • If you have a local antivirus product installed, you have to add both the OPSWAT and the resources folders to the exclusions list of that antivirus product and then follow the above steps again.

  • Disable and enable each failed engine, one after another on the Inventory → Modules(Technologies) page.

If you have followed all of these steps and your engines are still unusable, please see how to create a support package, login into OPSWAT Portal and open a ticket with us, having the support package attached.

This article applies to MetaDefender Core v4
This article was last updated on 2019-10-06
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