Mail Agent Error Codes
Below is a legend for all error codes in the Mail Agent. Refer to this lookup table when analyzing log files etc.
Log level
The numeric error code and optional message is written to the log file.
13:04:11,459 [11] ERROR [Scanner,ScanWorkflow] - 'timesheet_1_5_feb.pdf', Result: (0x00001106)
Error Codes
Component code (01 - FFFFF)
Error type (1 = Error, 2 = Warning)
Error code (0-FF)
|
Component name |
Component code |
|
Metadefender.Scanner.dll |
1 |
|
Metadefender.Email.Engine.Processor.dll |
2 |
|
Metadefender.Email.Engine.ExchangeNNNN/Generic.Agent.dll |
3 |
|
Metadefender.Email.Engine.Service.exe |
4 |
|
Metadefender.Engine.Common.dll |
5 |
|
Error code |
Numeric |
Description |
|
ERR_MAILAGENT_MDCORE |
0x00001100 |
Failed to read Emai Scanner settings from database |
|
ERR_MAILAGENT_MDCORE |
0x00001101 |
Failed to update Emai Scanner settings in database |
|
ERR_MAILAGENT_MDCORE |
0x00001102 |
Failed to read Emai Disclaimer settings from database |
|
ERR_MAILAGENT_MDCORE |
0x00001103 |
Failed to update Emai Disclaimer settings in database |
|
ERR_MAILAGENT_MDCORE |
0x00001104 |
Failed to add disclaimer to email message |
|
ERR_MAILAGENT_MDCORE |
0x00001105 |
Failed to scan email |
|
ERR_MAILAGENT_MDCORE |
0x00001106 |
Failed to scan email attachment |
|
ERR_MAILAGENT_MDCORE |
0x00001107 |
Failed to receieve a response from a scan request/MD Core not respodning |
|
ERR_MAILAGENT_MDCORE |
0x00001108 |
Unexpected JSON in MD Core response |
|
ERR_MAILAGENT_MDCORE |
0x00001109 |
Timeout while waiting for MD Core response |
|
ERR_MAILAGENT_MDCORE |
0x0000110A |
Failed to lookup has in MD Core/MD Core not respodning |
|
ERR_MAILAGENT_MDCORE |
0x0000110B |
Failed to sanitize an attachment |
|
ERR_MAILAGENT_MDCORE_SANITIZE |
0x0000110C |
Failed to sanitize an attachment (unexpected server response) |
|
ERR_MAILAGENT_MDCORE |
0x0000110D |
Failed to replace an attachment in email (during sanitization) |
|
ERR_MAILAGENT_MDCORE |
0x0000110E |
Failed to remove an attachment in the email (during sanitization/filtering) |
|
ERR_MAILAGENT_MDCORE |
0x0000110F |
Failed to sanitize message body |
|
ERR_MAILAGENT_MDCORE |
0x00001110 |
Email has an unknown body type |
|
ERR_MAILAGENT_MODCORE |
0x00001111 |
Metadefender Core server has failed to sanitize the body. |
|
ERR_MAILAGENT_MDCORE |
0x00001112 |
Failed to scan a email body |
|
ERR_MAILAGENT_MDCORE |
0x00001113 |
Failed to add a tag to the email subject |
|
|
|
|
|
WARN_MAILAGENT_MDCORE |
0x00001200 |
Could not create performance counters at startup |
|
WARN_MAILAGENT_MDCORE |
0x00001201 |
Failed to read Emai Scanner settings from database (attempting to use default settings) |
|
WARN_MAILAGENT_MDCORE |
0x00001202 |
Failed to read Emai Disclaimer settings from database (attempting to use default settings) |
|
WARN_MAILAGENT_MDCORE |
0x00001203 |
A scan timeout has occured. Attempting next MD Core scanner (if available) |
|
WARN_MAILAGENT_MDCORE |
0x00001204 |
Failed to replace an attachment in email (during sanitization), will attempt to remove the attachment instead |
|
WARN_MAILAGENT_MDCORE |
0x00001205 |
Email message has no body to be scanned |
|
|
|
|
|
ERR_MAILAGENT_PROCESSOR |
0x00002100 |
An error occurred while processing an email request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x00002101 |
An error occurred while processing an email request |
|
ERR_MAILAGENT_PROCESSOR |
0x00002102 |
An error occurred while processing an agent request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x00002103 |
An error occurred while processing an agent request |
|
ERR_MAILAGENT_PROCESSOR |
0x00002104 |
An error occurred while processing an agent exists request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x00002105 |
An error occurred while processing an agent enabled query request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x00002106 |
An error occurred while processing an agent enable request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x00002107 |
An error occurred while processing an agent disable request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x00002108 |
An error occurred while processing an agent registration query request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x00002109 |
An error occurred while processing an agent add request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x0000210A |
An error occurred while processing an agent remove request (REST) |
|
ERR_MAILAGENT_PROCESSOR |
0x0000210B |
An error occured while attempting to register an agent |
|
ERR_MAILAGENT_PROCESSOR |
0x0000210C |
An error occured while attempting to unregister an agent |
|
ERR_MAILAGENT_PROCESSOR |
0x0000210D |
An error occured while attempting to change the agent service status |
|
ERR_MAILAGENT_PROCESSOR |
0x0000210E |
An error occured while attempting to change the agent status |
|
ERR_MAILAGENT_PROCESSOR |
0x0000210F |
An error occurred while processing an configuration export request |
|
ERR_MAILAGENT_PROCESSOR |
0x00002110 |
An error occurred while processing an configuration import request |
|
ERR_MAILAGENT_PROCESSOR |
0x00002111 |
An error occurred while performing an action |
|
ERR_MAILAGENT_PROCESSOR |
0x00002112 |
An error occurred while processing a request (email) |
|
ERR_MAILAGENT_PROCESSOR |
0x00002113 |
An error occurred while performing an SPF lookup |
|
ERR_MAILAGENT_PROCESSOR |
0x00002114 |
An error occurred while moving an email to quarantine |
|
ERR_MAILAGENT_PROCESSOR |
0x00002115 |
An error occurred while moving a original copy of an email to quarantine |
|
ERR_MAILAGENT_PROCESSOR |
0x00002116 |
An error occurred while attempting to add the quarantine id to the processing duplicate list. |
|
ERR_MAILAGENT_PROCESSOR |
0x00002117 |
An error occured while attempting to check the status of a notification/alert. |
|
|
|
|
|
WARN_MAILAGENT_PROCESSOR |
0x00002200 |
Failed to read agent registrations from MD Core. Using configuration files. |
|
WARN_MAILAGENT_PROCESSOR |
0x00002201 |
The custom x-header contains one or more invalid characters and cannot be added. |
|
|
|
|
|
ERR_MAILAGENT_AGENT |
0x00003100 |
An error occurred while sending a process request (REST) |
|
ERR_MAILAGENT_AGENT |
0x00003101 |
An error occurred while sending an agent request (REST) |
|
ERR_MAILAGENT_AGENT |
0x00003102 |
An error occurred while sending an agent status request (REST) |
|
ERR_MAILAGENT_AGENT |
0x00003103 |
An error occurred while sending an agent request |
|
ERR_MAILAGENT_AGENT |
0x00003104 |
An error occurred while processing an agent request response |
|
ERR_MAILAGENT_AGENT |
0x00003105 |
An error occurred while processing a process request response |
|
ERR_MAILAGENT_AGENT |
0x00003106 |
An error occurred while attempting to delete a processed .envelope file |
|
ERR_MAILAGENT_AGENT |
0x00003107 |
An error occurred while attempting to parse the retry date in an .envelope file |
|
ERR_MAILAGENT_AGENT |
0x00003108 |
An error occurred while attempting to fast process an email |
|
ERR_MAILAGENT_AGENT |
0x00003109 |
An error occurred while initializing the generic agent file monitor |
|
ERR_MAILAGENT_AGENT |
0x0000310A |
An error occurred while stopping the generic agent file monitor |
|
ERR_MAILAGENT_AGENT |
0x0000310B |
An error in the generic agent file monitor thread |
|
ERR_MAILAGENT_AGENT |
0x0000310C |
An error occurred while attempting to delete an obsolete file |
|
ERR_MAILAGENT_AGENT |
0x0000310D |
An error occurred while attempting to read a .bad file |
|
ERR_MAILAGENT_AGENT |
0x0000310E |
An error in the generic agent file monitor retry thread |
|
ERR_MAILAGENT_AGENT |
0x0000310F |
An error occurred while reading/writing generic mail agent settings (REST) |
|
ERR_MAILAGENT_AGENT |
0x00003110 |
An error occurred when attempting to start an emailrelay process |
|
ERR_MAILAGENT_AGENT |
0x00003111 |
An error occurred while attempting to delete an orphaned file |
|
ERR_MAILAGENT_AGENT |
0x00003112 |
An error occured while preparing a email processing request |
|
ERR_MAILAGENT_AGENT |
0x00003113 |
An error occurred in a task |
|
ERR_MAILAGENT_AGENT |
0x00003114 |
An error occurred in a agent worker thread |
|
ERR_MAILAGENT_AGENT |
0x00003115 |
An error occurred while attempting to delete a file |
|
ERR_MAILAGENT_AGENT |
0x00003116 |
An error occurred while attempting to create a file |
|
|
|
|
|
WARN_MAILAGENT_AGENT |
0x00003200 |
Timeout while joining threads when shutting down |
|
WARN_MAILAGENT_AGENT |
0x00003201 |
Failed to create performance counters |
|
WARN_MAILAGENT_AGENT |
0x00003202 |
Failed to kill an emailrelay process |
|
|
|
|
|
ERR_MAILAGENT_SERVICE_START |
0x00004100 |
Failed to start service |
|
|
|
|
|
ERR_MAILAGENT_ENGINESERVICE_START |
0x00005100 |
The mail agent service failed to start |
|
ERR_MAILAGENT_ENGINESERVICE_STOP |
0x00005101 |
The mail agent service failed to stop |
|
ERR_MAILAGENT_ENGINESERVICE |
0x00005102 |
Metadefender Core is not responding and mail agent cannot start |
|
ERR_MAILAGENT_ENGINESERVICE |
0x00005103 |
An error occurred while loading a Mail Agent component |
|
ERR_MAILAGENT_ENGINESERVICE |
0x00005104 |
An error occurred while creating a Mail Agent component |
|
|
|
|
|
WARN_MAILAGENT_ENGINESERVICE |
0x00005200 |
Metadefender Core REST is not responding (continuing to wait) |
|
WARN_MAILAGENT_ENGINESERVICE |
0x00005201 |
Metadefender Core is updating (continuing to wait) |
|
WARN_MAILAGENT_ENGINESERVICE |
0x00005202 |
An unhandled error occured while performing status checks |