Log collection (collectLogs.exe)

Metadefender Email provides a tool to collect logs into a single archive to aid troubleshooting issues.


  1. To create a debug log archive, open a command prompt and navigate to the Metadefender Email folder and run the collectLogs.exe application:

    C:\>cd "Program Files (x86)\OPSWAT\Metadefender Core X\Metadefender Mail Agent"
    C:\Program Files (x86)\OPSWAT\Metadefender Core X\Metadefender Mail Agent>collectLogs.exe
    Collecting data:
    Logs collected and saved to file:
    C:\Program Files (x86)\OPSWAT\Metadefender Core X\Metadefender Mail Agent\md-email-logs-2016-11-17_02-59-00-PM.zip
  2. The collected log file will be compressed as an archive file (e.g., md-email-logs-2016-11-17_02-59-00-PM.zip)

    When Metadefender Email is installed on the same computer as Metadefender Core, additional information from Metadefender Quarantine will also be collected.

Advanced options

The collectLogs.exe application also options to, for example, password protect the archive or prevent certain information from being collected.

-o (–output)

Override the default output archive name.

-p (–password)

Protect the output archive with a password.