5.7 Can't view scan details
The View scan details link on Audit > Email history / Email details or Quarantine > Email details points to the scan details on the MetaDefender Core instance where the actual scanning took place.
For further details see 4.4 Email history or 4.3 Quarantine.
Symptoms
Core Dashboard instead of scan details
The View scan details link leads to the Dashboard on the referenced Core instead of the scan details.
Reason
The View scan details link works with MetaDefender Core version 4.7.0 (or later) only.
Connection refused or browser is waiting
The Web Management Console can not be accessed from the browser. You get an error message (connection refused) or your browser is waiting for reply.
Reason
View scan details links stop working after the referenced Core is uninstalled or migrated to a new address.
Page not found
The browser displays a page not found error, however everything seems to be configured properly.
Reason
View scan details links use the IP addresses configured at the Core inventory. If these IP addresses are not accessible from the machine where the actual browsing happens, then the details page can not be displayed.
Core login page instead of scan details
The View scan details link leads to the login page on the referenced Core instead of the scan details.
Reason
MetaDefender Email Gateway Security starting with version 4.2.0 uses batch scanning. Viewing the details of a batch scan needs authentication on the Core side. After logging into the Core and opening the View scan details link again the details should be visible.