5.4 Understanding email processing statuses

Below is a legend explaining the various email processing statuses.

Workflow statuses

Emails with statuses listed below are progressing through the MetaDefender Email Gateway Security workflow.

Pending

Email is queued waiting to be processed.

Processing

Email is currently being processed.

Sending

Email has been processed and is being delivered to the SMTP relay server.

Completed

This status is deprecated since 4.4.0. It was replaced by Sent and Blocked

Email has been successfully processed and sent forward or blocked.

Sent

Email has been successfully processed and forwarded.

Blocked

Email has been blocked.

Temporary failure statuses

Emails with statuses listed below are in automatic retry sequence.

Reprocessing

MetaDefender Email Gateway Security has failed to process the email and it is currently pending a retry.

Possible causes

  • MetaDefender Core server down/not responding

  • Archive engine is not active on MetaDefender Core

    images/download/attachments/2978804/image2017-7-18_12-27-41_%281%29.png

  • Enable archive handling is not enabled for the rules on MetaDefender Core (that are defined in the Core server policies that are in use by the rules on MetaDefender Email Gateway Security)

    MetaDefender Core
    rules

    images/download/attachments/2978804/2017_07_18_12_17_43_Metadefender_Core_Opera.png

    MetaDefender
    Email Gateway Security
    rules

    images/download/attachments/2978804/image2017-8-11_9-0-16_%281%29.png

Resending

MetaDefender Email Gateway Security has failed to forward the email to the SMTP relay server and is currently pending retry.

Possible causes

  • SMTP relay server down/not responding

  • SMTP relay server rejects the email

Permanent failure statuses

Emails with statuses listed below require user interaction, since retry sequence is exhausted.

Failed

Email has exceeded the retry count and cannot be processed/delivered.

Possible causes

  • Exhausted 149343374 lead to this permanent failure status.

Possible actions

  • Manually retry/delete email from the MetaDefender Email Gateway Security web interface.

Forbidden

No policy rule is found matching the email and requires manual delivery

Possible actions

  • Manually retry/delete email from the MetaDefender Email Gateway Security web interface.

Other statuses

Quarantined

Email is located in quarantine.

Possible actions

  • Manually deliver/delete/forward email from the MetaDefender Email Gateway Security web interface.

Deleted

Emails with this status has been manually deleted by a user.