14. Troubleshooting
To ensure the best help from OPSWAT support, you can create a support package from the user interface in MetaDefender Vault.
Generate Support Package
A support package contains essential information regarding the operating system and OPSWAT software found on the machine.
Content of the support package
The support package contains the following elements:
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configuration files
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log files
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system information
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network information
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directory and files information
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registry key configuration
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(optional) application log from database
Creating the package
Administrator privilege is required.
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From the web user interface, go to Help Center page on the top
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Choose a password if you wish to password protect the generated archive
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Check Include database dump if you wish to include a dump of the database
(Note: including a database dump can considerably increase the size of the generated archive) -
Click Export packages in order to download the package