8. Notifications
Global Settings
By going to Notifications → Global Settings administrators can configure when email notifications are sent by MetaDefender Vault.
Notify the owner when a file is blocked by Metadefender Core
Turn on this option in order to receive an email notification when the file you uploaded has been blocked by Metadefender Core.
Notify the owner when a file failed processing with Metadefender Core
Turn on this option in order to receive an email notification when the file you uploaded has failed processing with Metadefender Core.
Notify administrators when upload fails
Turn on this option in order to send an email notifications to all administrators when a file cannot be uploaded.
Notify the owner when the file is downloaded
You can also select to receive a download notification when the file is downloaded by someone:
-
select On First Download if you only wish to receive a notification the first time a user downloads the file
-
select On Every Download If you wish to receive a notification every time a user downloads the file
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select Never If you do not want to receive a notification when any user downloads the file
Please note that download notifications are not sent when the owner downloads his own file.
If the administrator has not yet configured a valid SMTP server these notifications will not be sent.
SMTP
The SMTP configuration is required to enable notifications. You must be logged in as an administrator to access this page, which is located at Notifications→ SMTP in the sidebar menu.
Note
In order to successfully configure SMTP settings the user that enables SMTP must have a valid email address that can be used by the specified SMTP server to send a test email specifying that the SMTP is correctly configured in MetaDefender Vault.
Standard Settings
The host field should contain the IP or DNS where your SMTP server is located. If your SMTP server requires a different port than 25 you can change the default value for the port as well.
Advanced Settings
Select Enable SSL to specify whether SSL is used to access the configured SMTP host. Select Ignore Certificate if you wish any SSL certificate warnings to be ignored.
If the SMTP host requires authentication you must enter your credentials.
(Note: the DOMAIN field can be left empty if it's not required)
Email Templates
MetaDefender Vault includes a number of email templates that are used for notifications. The following email templates are available:
|
Recipient |
Available Templates |
Description |
|
Administrator
|
Generic Admin Notification |
Template for generic alert to administrator. An unexpected error occurred and all the administrators get notified |
|
Failed Upload |
There has been a failure to upload or process a specific file. |
|
|
Supervisor |
File Pending Approval |
A file is waiting for supervisor approval |
|
End User |
Upload Successful |
A file has been uploaded by you successfully. |
|
Upload Via Kiosk Successful |
One or more files have been uploaded via Kiosk |
|
|
Successful Download |
A file shared by you has been downloaded by another user |
|
|
Successful Download Anonymous |
A file shared by you using No Authentication has been downloaded anonymously |
|
|
File Blocked |
A file shared by you has been blocked by Metadefender Core |
|
|
Signature |
Company/user signature that can be inserted into other templates. |
|
|
Files Shared |
One or more files have been shared with you and are available for download |
|
|
File Unshared |
A file is not shared with you anymore |
|
|
File Unlock Successful |
A file shared by you has been unlocked |
|
|
File Approved |
A file you shared/uploaded has been approved by a supervisor |
|
|
File Rejected |
A file you shared/uploaded has been rejected by a supervisor |
|
Field |
Description |
Example |
|
Template Type |
The type of the template you wish to change |
Files Shared |
|
From address |
An email address to use for the 'From address' field in the email |
|
|
Override from address |
If checked the actual user's email address will be used instead |
Check this option if you wish to appear as john@company.com is sending an email to Mark when John has shared a file with Mark. |
|
From |
The name to use for the 'From' field in the email |
Administrator |
|
Override from |
If checked, the actual name of the user will be used instead |
Check this option if you wish to appear as John is sending an email to Mark when John has shared a file with Mark. |
|
Subject |
The subject of the email notification |
Files have been shared with you |
If you wish to view or change these notifications, you can do so by selecting an email template from the list. Make your desired changes and click Save. To revert back to the default template, click on Reset to default.
You will be able to edit the text and formatting of the email. The following options are available: bold, italic, underlined, font, font size, font color, fill, align left, align middle, align right, justify, bullets, numbered lists, decrease indent, increase indent, format style, insert link, and insert image.
Resetting email templates to default
For each email template there is an option to reset them to default version. When you are clicking 'Reset template to default' button you will loose your changes and the template will be reverted to the initial version of the template.
Note
Getting the latest version for templates after upgrading MetaDefender Vault
From one version of MetaDefender Vault to another the default templates are subject to change. In order to get the latest templates after performing a product upgrade you should use 'Reset template to default' button for each template.
Note: by resetting the template to default you will loose any custom changes for that template.
Merge fields
A merge field is a placeholder that will be dynamically resolved before sending the specific notification. For example, inserting [%]DateAndTime[%] merge field in your template will result in the field being replaced with the actual date and time before sending the notification via email.
Note
Some of the merge fields are not available for every template. Please use only fields that can be retrieved for the specific template.
The following merge fields can be used (depending on the email template):
|
Field name |
Field Description |
|
[%]ToNameGeneric[%] |
Name in to To field. |
|
[%]FromName[%] |
Name of the user who sent the transfer |
|
[%]FromEmail[%] |
Email address of the user who sent the transfer. |
|
[%]CreateAccountLink[#]insert link text[%] |
Link to create a new account |
|
[%]InitialSenderName[%] |
Sender name. |
|
[%]TransferSubject[%] |
Subject that was entered for the transfer. |
|
[%]DateAndTime[%] |
Date and Time the transfer was sent. |
|
[%]FileList[%] |
List of the files in the transfer. |
|
[%]FileName[%] |
File name. |
|
[%]DownloadedByName[%] |
Person who downloaded the file. |
|
[%]Signature[%] |
Contains the company/user signature as configured in the Signature template under Notifications → Email Templates. |
|
[%]Expiry Dates For Every Attachment[%] |
The date when each individual file in the transfer expires. |
|
[%]Download Authentication Mode[%] |
The authentication mode the transfer was sent with (i.e. Standard Authentication or Advanced authentication) |
|
[%]DaysUntilTransferExpiration[%] |
Days until the entire file transfer will expire. |
|
[%]DateWhenTransferExpire[%] |
Date on which the file transfer will expire. |
|
[%]RemainingDownloads[%] |
Remaining number of downloads. |
|
[%]FileExpirationDate[%] |
Date on which the file will expire. |
|
[%]OptionalMessage[%] |
The optional message sent at invitation. |
|
[%]IpAddress[%] |
IP from the machine where the download occurs. |