Configure Home Servers and Pools

Step-by-step guide

Configure Home Servers and Pools

Click on “Home Server” from the left navigation. By default, a single Home Server Pool will be created. If there is only one RADIUS server, or all RADIUS servers are configured the same, there is no need to add additional pools. If there are multiple groups of RADIUS servers, click on “New Pool” to create a pool for each set of RADIUS servers. To add additional Home Servers, click on the green add (+) icon inside the pool.


Each pool can be given a label and can be set be either a “Load Balanced Pool” or a “Failover” pool. A “Load Balanced Pool” will evenly distribute RADIUS requests across all servers in the pool. A “Failover” pool will send all requests to the first server in the list unless it detects that server is no longer responding, in which case, it will failover to the next server in the pool.

Each Home server must be configured individually to communicate with SafeConnect with the following information:

  • Name: A label to help identify the Home Server at a later time.

  • IP Address: The IP address of the Home Server.

  • Auth Port: The port for all RADIUS authentication requests to be sent. This will almost always be the default value.

  • Shared Secret: A key that is specific to the communication between SafeConnect and the Home Server.

After configuring Home Servers in SafeConnect, a RADIUS client must be configured on each Home Server. On the Home Server side, the shared secret must match the shared secret configured on the SafeConnect side. Below is an example of a single Home Server configuration and a multi-server/multi-pool configuration:

Single Home Server Configuration:


Multi-server/multi-pool Configuration:


After completing the home server configuration in both SafeConnect and the Home Server side, each Home server can be tested by selecting the Home Server and choosing “Test Selected” from “Actions” menu.