OPSWAT.com Privacy Policy

Effective starting: 25 May 2018

Version: 2.0

Summary

This privacy policy explains what information OPSWAT, Inc. and all of its subsidiaries worldwide (referred to as “OPSWAT,” “we,” “us,” and “our”) gather about individuals who provide us with personal information. It outlines what we use that information for and who we give that information to. It also sets out your privacy rights in relation to your own personal information, and it tells you who to contact for more information about this policy.

In this privacy policy, your personal information is sometimes called “personal data.” We collectively refer to collecting, handling, using, protecting, or storing your personal information as “processing.”

Although you do not have to provide any of your personal information to us, if we ask you to do so and you refuse, we may be unable to provide you with the information, goods, or services you want from us.

IMPORTANT

Please do not provide us with your personal information unless we ask you for it.

Scope

We take data protection very seriously, and we are fully committed to protecting your personal information. This privacy policy describes how we handle the personal information we collect and process through OPSWAT.com.

It is our policy to collect only the minimum information required from you. If you believe that we have gone beyond that, please contact us to raise any concerns you may have. A list of contact methods is provided at the bottom of this privacy policy.

OPSWAT complies with the EU-U.S and Swiss-U.S. Privacy Shield Frameworks which were designed by the US Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

OPSWAT has certified that it adheres to the Privacy Shield. To learn more about Privacy Shield please visit www.privacyshield.gov and to view our certification, please visit https://www.privacyshield.gov/.

Personal information (personal data) is anything that enables you to be identified or identifiable including but not limited to:

  • First and last name

  • Email address, postal and IP addresses

  • Telephone numbers

  • National identification/social security and national insurance numbers

  • Job titles and occupation

  • Bank accounts

  • Any contact information

IMPORTANT

We only collect personal information through OPSWAT.com that we believe to be relevant and required to provide you with requested information and services and to conduct our business.

As you use OPSWAT.com, you may link to third-party sites not controlled by us and which do not operate under our privacy practices. When you link to third-party sites, our privacy practices no longer apply. We encourage you to review each third-party site's privacy policy before disclosing any personally identifiable information.

We do not intend to collect special category (also known as sensitive) personal information through our website(s) (unless we are legally required to do so). Examples of special category information are: race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and criminal records.

We ask that you do not provide us with special category personal information when using OPSWAT.com.

Cookies and similar technologies

With respect to your use of an Internet browser to interact with OPSWAT.com you should be aware that like many businesses with websites and cloud services, we may also use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. You can control our use of cookies with respect to your device by changing options in the Internet browser you use. We will display notices to you about cookies and prompt you to accept or reject a cookie from us. If you do not accept cookies, however, you may not be able to use all portions or features of OPSWAT.com. For more information about our use of cookies, please visit OPSWAT Cookies Policy.

Rights in relation to your information

You have certain rights in relation to the personal information we hold about you. In particular, you have the right to:

  • Request a copy of personal information we hold about you

  • Ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete

  • Ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information

  • Object to our processing of your personal information

  • Withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing)

If you would like to exercise these rights or determine what, if any, personal information we have about you, please go to https://go.opswat.com/myuserright and follow the steps as described.

Automated decision making

We will not use your personal information for automated decision making or profiling.

Children

We understand the importance of protecting children's privacy and we never knowingly collect personal information about individuals under the age of 16. We adhere to laws regarding marketing to children.

IMPORTANT

If you are under 16 years of age, we ask that you do not use OPSWAT.com.

Data We Collect / How We Use Your Data / Sharing of Your Data With Service Providers / Your Choices / Data Retention Policies With Respect To OPSWAT.com

If You use the "Contact Us" or "Subscribe" Forms:

Data We Collect

How We Use Your Data

Your Choices

Service Providers With Which We Share This Information

Retention Policy

Your contact information

  • First name

  • Last name

  • Email address

  • Phone number

  • Company name

  • Industry

  • Job title

  • City, State, Country

  • Contact date

  • To respond to your request for contact based on the email address you provide (which is required to submit the form) or other contact methods you specify in the form.

  • To subscribe you to newsletters you request via the "Subscribe" form using the email address you provide in this form.

Refer to User Rights section

  • Hubspot, which powers our follow up to your requests to be contacted by us or to subscribe to our newsletter. For example, we maintain our newsletter subscriber base in Hubspot and use Hubspot to notify relevant OPSWAT representatives of the details of your request for contact.

  • Third-party contractors who assist us in developing this site/application and manage our Hubspot implementation also have access.

Up to 10 years unless otherwise restricted by law or by your choice to delete as part of your user rights.

Your product Interest

  • Trial product name

  • Any product interest

  • Proxy use case

  • Compliance regulation

  • Identity provider

  • Other requirements

Information you provided is used to select product information that best suits what you are looking for.

Refer to User Rights section

  • Hubspot, which powers our follow up to your requests to be contacted by us or to subscribe to our newsletter. For example, we maintain our newsletter subscriber base in Hubspot and use Hubspot to notify relevant OPSWAT representatives of the details of your request for contact.

  • Third-party contractors who assist us in developing this site/application and manage our Hubspot implementation also have access.

Up to 10 years unless otherwise restricted by law or by your choice to delete as part of your user rights.

Your production environment

  • Number of devices

  • Number of mailboxes

Information you provide is used to select product information that best suits what you are looking for.

Refer to User Rights section

  • Hubspot, which powers our follow up to your requests to be contacted by us or to subscribe to our newsletter. For example, we maintain our newsletter subscriber base in Hubspot and use Hubspot to notify relevant OPSWAT representatives of the details of your request for contact.

  • Third-party contractors who assist us in developing this site/application and manage our Hubspot implementation also have access.

Up to 10 years unless otherwise restricted by law or by your choice to delete as part of your user rights.

Lead tracking

  • How much and when emails are opened

  • If email is being delivered or blocked

  • Original source

  • Page visits

  • Country, State, City based on IP

Information is used to make sure the right person reaches out to you and provides information that is relevant to you.

Refer to User Rights section

  • Hubspot, which powers our follow up to your requests to be contacted by us or to subscribe to our newsletter. For example, we maintain our newsletter subscriber base in Hubspot and use Hubspot to notify relevant OPSWAT representatives of the details of your request for contact.

  • Third-party contractors who assist us in developing this site/application and manage our Hubspot implementation also have access.

Up to 10 years unless otherwise restricted by law or by your choice to delete as part of your user rights.

Web analytics

Data We Collect

How We Use Your Data

Your Choices

Service Providers With Which We Share Data

Retention Policy

  • Page visiting history

  • IP address

  • Browser type and operating system

  • Data and time of visit to the website

  • Better understanding user behavior and browser agent performance.

  • Improve website performance.

  • Improve website content quality.

You can disable cookies and see more details at OPSWAT Cookies Policy

  • Google Analytics: Provides the system we use to track and analyst user browsing history.

Data is retained for 26 months.

The third-party service providers identified above may use their own third-party subcontractors who have access to personal data (sub-processors). It is our policy to use only third-party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by us, and to flow those same obligations down to their sub-processors.

IMPORTANT

We do not collect personally identifying information for sale to third parties.

Other disclosures

OPSWAT may disclose personal information to third parties under the following circumstances:

  • When explicitly requested by you

  • As otherwise set out in this OPSWAT.com Privacy Policy

We may also disclose your personal information to law enforcement, regulatory and other government agencies, and to professional bodies and other third parties as required by and/or in accordance with applicable laws or regulations. This includes disclosures outside the country where you are located.

Finally, we will disclose personal information if required in urgent circumstances, to protect the personal safety of individuals or the general public, or to maintain the uptime or stability of OPSWAT.com.

Security of personal information

Taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing your personal information, we have implemented technical and organizational measures to ensure a level of security appropriate to the risk of unauthorized or unlawful processing of personal data. These measures also help us guard against accidental loss, destruction of, or damage to personal data.

Only authorized persons are provided access to the personally identifiable information we have collected, and such individuals have agreed to maintain the confidentiality of this information.

We safeguard the security of the personal information provided to us with physical, electronic, and managerial procedures. Inside OPSWAT, data is stored in secure and controlled servers with limited access.

Where we share your personal information with third-party providers, they may use subcontractors that have access to your personal data (sub-processors). It is our policy to use only third-party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by us, and to flow those same obligations down to their sub-processors.

Note that your information may be stored and processed in the United States or any other country where OPSWAT, its subsidiaries, or service providers are located.

IMPORTANT

While we strive to protect personal data, we cannot guarantee the security of the personal information provided to us. Although we use appropriate security measures, once we have received your personal information, the transmission of data over the Internet (including via email) is never completely secure. We urge you to protect your personal information when using the Internet by, for example, changing passwords often, using a combination of letters, numbers, and special characters (for example, % and $ and +) , and making sure to use a secure browser.

Data retention

If you create an account to use services associated with OPSWAT.com, we will retain your personal information while the account you’ve created remains active. We will also retain your information for as long as we have a legitimate business purpose to do so, and thereafter, for no longer than is required or permitted by law. This includes data you or others have provided to us, as well as data generated or inferred from your use of OPSWAT.com .

OPSWAT.com privacy policy updates

Our privacy policy may be updated from time to time, and we will notify you of any material changes by posting the new policy at OPSWAT.com privacy policy and revising the “Effective starting” date at the top of the policy.

Contacting OPSWAT and dispute resolution

In compliance with the Privacy Shield Principles, OPSWAT, Inc. commits to resolve complaints about our collection, use, or sharing of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact OPSWAT, Inc. by either going to https://go.opswat.com/myuserright or sending postal mail to: OPSWAT, P.O. Box 77878, San Francisco, CA, 94103.

OPSWAT, Inc. has further committed to refer unresolved Privacy Shield complaints to JAMs, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/ or https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMs are provided at no cost to you.

Further, OPSWAT, Inc. is subject to the investigatory and enforcement powers of the United States Federal Trade Commission (FTC).

And importantly, OPSWAT remains responsible for any onward transfer of your personal information to third parties including, for example, third parties performing external processing your personal information on our behalf, as identified in the “Sharing of Your Data with Service Providers” section.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily by any of the above described methods, please contact:

In UK: The Information Commissioner Office (ICO). The ICO can be contacted by the following means:

  • Form: www.ico.org.uk/global/contact-us/email/

  • Telephone: 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).

  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire
    SK9 5AF

In Romania: The National Supervisory Authority for Personal Data Processing of Romania (http://www.dataprotection.ro/)

In Switzerland: The Swiss Federal Data Protection and Information Commissioner (https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/task.html).

IMPORTANT

Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.