End of Sale and End of Support Announcement for MetaDefender Client

OPSWAT announces End-of-Sale and End-of-Support for MetaDefender Client. The last day to order the affected product is September 15, 2020 . Customers with active service contracts will continue to receive service and support under the terms and conditions of customers' service contract until the expiration date of their contract. Table 1 describes the end-of-sale milestones, definitions, and dates for the affected service

During support cycle, OPSWAT will provide fixes for reproducible and verifiable defects in End-of-Sale products when there is no workaround and the defect is preventing the use of the product. Fixes will be provided in the next release of products after confirmation of the defect.

Table 1. End-of-Sale Milestones and Dates for the OPSWAT MetaDefender Client

Milestone

Definition

Date

End-of-Sale Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

06/15/2020

End-of-Sale Date

The last date to order the product through OPSWAT point-of-sale mechanisms. The product is no longer for sale after this date.

09/15/2020

End of Maintenance Releases Date

The last date that OPSWAT may release any final software maintenance releases or bug fixes. After this date, OPSWAT will no longer develop, repair, maintain, or test the product software.

03/15/2022

End-of-Support Date

The last date to receive applicable service and support for the product as entitled by active support service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

03/15/2022

Product Migration Options

Customers are encouraged to migrate to OPSWAT Client.

The OPSWAT Client is a lightweight, unobtrusive application. The OPSWAT Client runs on every machine that is being managed by a customer’s account on either MetaAccess or OPSWAT Central Management v7.

This page shows what MetaDefender Client features are available on OPSWAT Client.

For More Information

If you have any questions about this announcement or migration path, please contact your account representative or contact OPSWAT Support for assistance.

Reference

End of Sale and End of Support for On-Site OPSWAT Products