Why is MetaAccess reporting an issue with password and lock-screen unexpectedly?

The compliance state shown in the MetaAccess console and APIs always reflects the most recent report compiled by the OPSWAT agent. This can create a situation where no user is logged into the PC but OPSWAT agent is running in the background, and therefore cannot report the compliance state of any user-specific settings. These settings include password and lock-screen.

A common scenario is when OPSWAT agent is installed on a device, and the device is rebooted but left at the log on screen for an extended period of time. During this time MetaAccess will report user authentication settings are out-of-compliance. The issue is resolved automatically after a user logs in to the device.

In case, you would like to skip User Authentication check if there is no active user session on a device, you can add an exception check for this category by checking the option under Policy-->Compliance--> "Skip user authentication check if no active user session has been initiated". By this way, your device will not be assessed this category if we detect no active user session.

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This article was last updated on 2018-09-05
EA