Why couldn't I apply some actions for devices?
Some device actions are only applicable for certain agent versions and if certain settings are enabled on a policy which devices assigned to. If you perform an action that is not applicable to a device, the system will throw an error message.
Please refer to the below table for the requirements of device actions.
|
Action |
Agent supported |
Settings required |
|
Compliance Check - Check application security |
Windows persistent agent: 7.6.254.0+ macOS persistent agent: 10.4.251.0+
Linux - Debian: newer than 15.4.10.0
|
|
|
Compliance Check - Scan Threats |
Windows persistent agent: 7.6.254.0+ macOS persistent agent: 10.4.251.0+ |
Policies > Device Policy > Device Action - Device Scan: "Scan threats with a MetaDefender Sever" needs to be enabled |
|
Compliance Check - Check for OS Updates |
|
|
|
Scan Threats |
Windows persistent agent: 7.6.222.0+ macOS persistent agent: 10.4.214.0+ |
Policies > Device Policy > Device Action: "Threat Detection" needs to be enabled |
|
Fetch log |
Windows persistent agent: 7.6.231.0+ macOS persistent agent: 10.4.225.0+ Domain Controller agent: 8.0.4.0+ |
|
|
Ignore |
unknown devices |
|
|
Undo-ignore |
ignored devices |
|
|
Re-Identify |
Windows persistent agent: 7.6.71.0+ macOS persistent agent: 10.4.123.0+ Mobile |
Settings > Global Settings > ADVANCED: "Custom Information" needs to be enabled |
|
Delete |
All agent type |
|
|
Get malware scan log |
Windows persistent agent: 7.6.222.0+ macOS persistent agent: 10.4.214.0+ |
|
Note: if an action is not listed on the above table, it can be applied to all devices
This article was last updated on 2020-03-18
TT