Why couldn't I apply some actions for devices?

Some device actions are only applicable for certain client versions and when certain settings are enabled on a policy which devices assigned to. If you perform an action that is not applicable to a device, the system will throw an error message.

Please refer to the below table for the requirements of each device action.

Action	Minimum Client Version supported									Settings required
	Windows		macOS		Linux		iOS	Android	Domain Controller Client
	Persistent Client	On-demand Client	Persistent Client	On-demand Client	Debian based	Red-hat based	iOS	Android	Domain Controller Client
Compliance Check - Check application security	7.6.254.0	7.3.598.0	10.4.251.0	10.5.250.0	15.4.10.0	15.6.7.0
Compliance Check - Scan Threats	7.6.254.0	7.3.598.0	10.4.251.0	10.5.250.0						Policies > Policy > Settings > Device Scan: "Scan threats with a MetaDefender Sever" needs to be enabled
Compliance Check - Check for OS Updates	7.6.254.0	7.3.598.0	10.4.251.0	10.5.250.0
Scan Threats	7.6.222.0	7.3.598.0	10.4.214.0	10.5.250.0						Policies > Policy > Settings > Device Scan: "Scan threats with a MetaDefender Sever" needs to be enabled
Fetch log	7.6.231.0 macOS persistent agent: + Domain Controller agent: 8.0.4.0+		10.4.225.0
Ignore										This action is only applicable to unknown devices
Undo-ignore										This action is only applicable to ignored devices
Re-Identify	7.6.71.0		10.4.123.0				2.39.1	2.34		Settings > Global Settings > ADVANCED: "Custom Information" needs to be enabled
Delete	x	x	x	x	x	x	x	x	x	This action is applicable for all devices. However, the system only sends an Uninstall command to persistent clients.
Get malware scan log	7.6.222.0		10.4.214.0

Note: if an action is not listed on the above table, it can be applied to all devices

This article was last updated on 2021-03-24
TT