Why couldn't I apply some actions for devices?
Some device actions are only applicable for certain client versions and when certain settings are enabled on a policy which devices assigned to. If you perform an action that is not applicable to a device, the system will throw an error message.
Please refer to the below table for the requirements of each device action.
Action |
Minimum Client Version supported |
Settings required |
||||||||
Windows |
macOS |
Linux |
iOS |
Android |
Domain Controller Client |
|||||
Persistent Client |
On-demand Client |
Persistent Client |
On-demand Client |
Debian based |
Red-hat based |
|||||
Compliance Check - Check application security |
7.6.254.0 |
7.3.598.0 |
10.4.251.0 |
10.5.250.0 |
15.4.10.0 |
15.6.7.0 |
|
|
|
|
Compliance Check - Scan Threats |
7.6.254.0 |
7.3.598.0 |
10.4.251.0 |
10.5.250.0 |
|
|
|
|
|
Policies > Policy > Settings > Device Scan: "Scan threats with a MetaDefender Sever" needs to be enabled |
Compliance Check - Check for OS Updates |
7.6.254.0 |
7.3.598.0 |
10.4.251.0 |
10.5.250.0 |
|
|
|
|
|
|
Scan Threats |
7.6.222.0 |
7.3.598.0 |
10.4.214.0 |
10.5.250.0 |
|
|
|
|
|
Policies > Policy > Settings > Device Scan: "Scan threats with a MetaDefender Sever" needs to be enabled |
Fetch log |
7.6.231.0 macOS persistent agent: + Domain Controller agent: 8.0.4.0+ |
|
10.4.225.0 |
|
|
|
|
|
|
|
Ignore |
|
|
|
|
|
|
|
|
|
This action is only applicable to unknown devices |
Undo-ignore |
|
|
|
|
|
|
|
|
|
This action is only applicable to ignored devices |
Re-Identify |
7.6.71.0 |
|
10.4.123.0 |
|
|
|
2.39.1 |
2.34 |
|
Settings > Global Settings > ADVANCED: "Custom Information" needs to be enabled |
Delete |
x |
x |
x |
x |
x |
x |
x |
x |
x |
This action is applicable for all devices. However, the system only sends an Uninstall command to persistent clients. |
Get malware scan log |
7.6.222.0 |
|
10.4.214.0 |
|
|
|
|
|
|
|
Note: if an action is not listed on the above table, it can be applied to all devices
This article was last updated on 2021-03-24
TT