Why couldn't I apply some actions for devices?

Some device actions are only applicable for certain client versions and when certain settings are enabled on a policy which devices assigned to. If you perform an action that is not applicable to a device, the system will throw an error message.

Please refer to the below table for the requirements of each device action.

Action

Minimum Client Version supported

Settings required

Windows

macOS

Linux

iOS

Android

Domain Controller Client

Persistent Client

On-demand Client

Persistent Client

On-demand Client

Debian based

Red-hat based

Compliance Check - Check application security

7.6.254.0

7.3.598.0

10.4.251.0

10.5.250.0

15.4.10.0

15.6.7.0

 

 

 

 

Compliance Check - Scan Threats

7.6.254.0

7.3.598.0

10.4.251.0

10.5.250.0

 

 

 

 

 

Policies > Policy > Settings > Device Scan: "Scan threats with a MetaDefender Sever" needs to be enabled

Compliance Check - Check for OS Updates

7.6.254.0

7.3.598.0

10.4.251.0

10.5.250.0

 

 

 

 

 

 

Scan Threats

7.6.222.0

7.3.598.0

10.4.214.0

10.5.250.0

 

 

 

 

 

Policies > Policy > Settings > Device Scan: "Scan threats with a MetaDefender Sever" needs to be enabled

Fetch log

7.6.231.0

macOS persistent agent: +

Domain Controller agent: 8.0.4.0+

 

10.4.225.0

 

 

 

 

 

 

 

Ignore

 

 

 

 

 

 

 

 

 

This action is only applicable to unknown devices

Undo-ignore

 

 

 

 

 

 

 

 

 

This action is only applicable to ignored devices

Re-Identify

7.6.71.0

 

10.4.123.0

 

 

 

2.39.1

2.34

 

Settings > Global Settings > ADVANCED: "Custom Information" needs to be enabled

Delete

x

x

x

x

x

x

x

x

x

This action is applicable for all devices. However, the system only sends an Uninstall command to persistent clients.

Get malware scan log

7.6.222.0

 

10.4.214.0

 

 

 

 

 

 

 

Note: if an action is not listed on the above table, it can be applied to all devices

This article was last updated on 2021-03-24
TT