Why couldn't I apply some actions for devices?

Some device actions are only applicable for certain agent versions and if certain settings are enabled on a policy which devices assigned to. If you perform an action that is not applicable to a device, the system will throw an error message.

Please refer to the below table for the requirements of device actions.

Action	Agent supported	Settings required
Compliance Check - Check application security	Windows persistent agent: 7.6.254.0+ macOS persistent agent: 10.4.251.0+
Compliance Check - Scan Threats		Policies > Device Policy > Device Action - Device Scan: "Scan threats with a MetaDefender Sever" needs to be enabled
Compliance Check - Check for OS Updates
Scan Threats	Windows persistent agent: 7.6.222.0+ macOS persistent agent: 10.4.214.0+	Policies > Device Policy > Device Action: "Threat Detection" needs to be enabled
Fetch log	Windows persistent agent: 7.6.231.0+ macOS persistent agent: 10.4.225.0+ Domain Controller agent: 8.0.4.0+
Ignore	unknown devices
Undo-ignore	ignored devices
Re-Identify	Windows persistent agent: 7.6.71.0+ macOS persistent agent: 10.4.123.0+ Mobile	Settings > Global Settings > ADVANCED: "Custom Information" needs to be enabled
Delete	All agent type
Get malware scan log	Windows persistent agent: 7.6.222.0+ macOS persistent agent: 10.4.214.0+

Note: if an action is not listed on the above table, it can be applied to all devices

This article was last updated on 2020-03-18
TT