Why can't I find OPSWAT Client tray icon?

Starting October 9, 2016, OPSWAT deprecated the OPSWAT Client UI for all customers.

By default, the OPSWAT Client Tray Icon will not be created automatically after a fresh installation.

To enable Tray Icon manually you have the following options:

Option 1

  1. Open the Start menu

  2. Search for "OPSWAT Client", or “MetaAccess” depends on which agent version you run

  3. Click on "OPSWAT Client", or “MetaAccess”to start displaying the Tray Icon for this session

Option 2

  1. Navigate to the OPSWAT Client installation directory (%PROGRAMFILES(X86)% \OPSWAT by default)

  2. Navigate to the Gears folder

  3. Double click on Gears.exe

After enabling the Tray Icon once you can set it to auto-start on your device by:

  1. Right-click on the OPSWAT Client Tray Icon in the Windows System Tray

  2. Click on “Show Tray Icon” to check the option and enable it

images/download/attachments/4344801/image2019-12-12_10-25-54.png

Notes:

  1. The on-demand OPSWAT Client always shows tray icon regardless your account settings on the cloud. If you couldn't see tray icon when you run on-demand agent, it means that your account doesn't have enough token for this device. Please contact your administrator for more details.

  2. if you couldn’t find OPSWAT Client on the Start menu, it’s possible that your administrator has disabled the OPSWAT Client tray icon on endpoints, you can try Option #2 to confirm it.

  3. If you get the error message "Your administrator has disable OPSWAT Client UI", it means that your administrator has disabled the OPSWAT Client tray icon on endpoints or your account doesn't have enough token for this device. Please contact your administrator for more details.


This article was last updated on 2019-12-12
EA