Why can't I find MetaAccess tray icon?

Starting October 9, 2016, MetaAccess deprecated the MetaAccess UI for all customers.

By default the MetaAccess Tray Icon will not be created automatically after a fresh installation.

To enable Tray Icon manually you have the following options:

Option 1

  1. Open the Start menu

  2. Search for “MetaAccess” or "Metadefender Endpoint" depend on which agent version you run

  3. Click on "MetaAccess" or “Metadefender Endpoint” to start displaying the Tray Icon for this session

Option 2

  1. Navigate to the MetaAccess installation directory (%PROGRAMFILES(X86)% \OPSWAT by default)

  2. Navigate to the Gears Client folder

  3. Double click on Gears.exe

After enabling the Tray Icon once you can set it to auto-start on your device by:

  1. Right click on MetaAccess Tray Icon in the Windows System Tray

  2. Click on “Show Tray Icon” to check the option and enable it

images/download/attachments/31845928/tray1.png

Notes:

  1. The on-demand MetaAccess always shows tray icon regardless your account settings on the cloud. If you couldn't see tray icon when you run on-demand agent, it means that your account doesn't have enough token for this device. Please contact your administrator for more details.

  2. if you couldn’t find MetaAccess on the Start menu, it’s possible that your administrator has disabled the MetaAccess on endpoints, you can try Option #2 to confirm it.

  3. If you get the error message below, it means that your administrator has disabled the MetaAccess on endpoints or your account doesn't have enough token for this device. Please contact your administrator for more details.

    images/download/attachments/31845928/image2017-9-27_14-46-41.png


This article was last updated on 2017-09-27
EA