No Agent Installed Remediation Instruction
Step 1: Firstly, please check if the agent is installed on the device.
On Windows devices
-
open Windows Start menu
-
search for OPSWAT Client (or MetaAccess).
On macOS devices
-
go to Finder > Applications
-
look for OPSWAT Gears
On Linux devices
-
choose show Applications
-
look for OPSWAT Client
On Android/iOS devices:
-
search for OPSWAT app
Step 2: If system can not find the agent, then go back to the previous remediation page and click DOWNLOAD button to download an OPSWAT Client installer and install it.
Step 3: If agent is installed but you are still receiving error as no agent installed, it can be one of the following reasons:
Case |
Solution |
You are on a mobile device |
On mobile devices, the system should ask you open OPSWAT Mobile App to able to verify your device compliance status. If you don't see any link/button which asks you to do so, you might turn on Desktop mode on your browser and it causes the service couldn't recognize your device . Please turn it off and try again. |
The device has not enabled loopback for the application you are using to authenticate |
2. Try to exempt the application which you are using to authenticate from the loopback restrictions by running the below commands CheckNetIsolation LoopbackExempt -a -n=" <AppContainer or Package Family> " For example:
Note: to disable it, you can run the below commands CheckNetIsolation LoopbackExempt -d -n=" <AppContainer or Package Family> " For example:
|
Agent is reporting to a different account
|
|
Agent doesn't support
|
|
OPSWAT Client couldn't connect to the cloud
|
Follow our KB to white-list MetaAccess addresses |
Device is leveraging a proxy service for network traffic
|
Add exception for the MetaAccess domain eapi.opswatgears.com to make sure traffic to the agent doesn't go through the proxy |
DNS service can not resolve the OPSWAT Client domain
|
|
Agent has not fully upgraded |
This happens when a device installed an agent which has not supported an cross-domain API (Windows agent version 7.6.121.0/macOS agent version 10.4.147.0 or earlier) and upgraded to newer version but the agent has not fully upgraded.
|
Cookie and Cache issue |
Try to clean cookie and cache on your browser https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en&oco=0 |
OPSWAT Client services are not running |
Open Task Manager -> go to Services tab -> click Open Services -> Look up OPSWAT GEARS Client -> Check if status is running If status is not running, please restart the service |
If none of above options doesn't work |
Please try to reboot your machine and try again. If you have to do this action to solve the problem, please contact OPSWAT Support to report this issue with the your device ID, agent version, logs and timestamp you faced this issue. Please follow this KB to get OPSWAT Client logs |