No Agent Installed Remediation Instruction
Step 1: Firstly, please check if the agent is installed on the device.
On Windows device, o pen Windows Start menu, search for MetaAccess.
On macOS devices, go to Finder > Applications, look for OPSWAT Gears
Step 2: If system can not find the agent, then go back to the previous remediation page and click DOWNLOAD button to get the an MetaAccess agent installer and install it.
Step 3: If agent is installed but you are still receiving error as no agent installed, it can be one of the following reasons:
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Case |
Solution |
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Agent is reporting to a different account
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Uninstall the agent on the device and install a new version from the remediation page |
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Agent doesn't support
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Uninstall the agent on the device and install a new version from the remediation page |
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MetaAccess agent couldn't connect to the cloud
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Follow our KB to white-list MetaAccess server addresses |
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Device is leveraging a proxy service for network traffic
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Add exception for the MetaAccess domain eapi.opswatgears.com to make sure traffic to the agent doesn't go through the proxy |
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DNS service can not resolve MetaAccess local domain
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Agent has not fully upgraded |
This happens when a device installed an agent which has not supported an cross-domain API (Windows agent version 7.6.121.0/macOS agent version 10.4.147.0 or ealier) and upgraded to newer version but the agent has not fully upgraded.
Try to uninstall the agent and then go back to the previous remediation page and click DOWNLOAD button to get the an MetaAccess agent installer and install it. |
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Cookie and Cache issue |
Try to clean cookie and cache on your browser |
