How do I submit feedback or report an issue?
There are 2 ways to submit a ticket to our Support team:Option 1: by clicking on this link to the Support Portal.The following details will be requested when submitting a ticket:
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Subject. Should include a brief summary of your issue
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Priority. What the priority of the issue is to you/your organization – Blocker, Critical, Major, Minor, or Trivial
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MetaAccess Account Email Address. Which email account you use for metaAccess
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Environment. What are the details of the device/environment with an issue, including operating system, software platform, and/or hardware specifications
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Description. A description of the issue that is occurring, including frequency and actions taken that caused the issue
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Device Information. device name or device hardware ID which you found issues.
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Attachments. You can include any supplemental files or details here (i.e. screenshots, logs, etc)
If you are a new Portal user, you will need to activate your account before you can submit a ticket.
Option 2: This option is not available for free accounts. From MetaAccess console
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Log into MetaAccess console
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Navigate to Help Center
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Click on help center, that will direct you to "GO TO SUPPORT PORTAL"
This article was last updated on 2017-10-25
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