How do I remove OPSWAT Client from my device?

OPSWAT Client can be removed from a device either remotely through the MetaAccess console or locally from the device itself.Automated UninstallationWindows installed agents only

  1. Download our uninstaller from OPSWAT Client Uninstaller Tool v8.0.exe

  2. Run the the uninstaller with Administrator privileges.
    Note: Your local anti-malware may require an exception to run the uninstall tool, please add an exception on your devices if needed.

Manual Local Uninstallation

Windows, Installed Version

  1. Use "Programs and Features" or "Add/Remove Programs" within Windows Control Panel depending on your version of Windows,

  2. Select "OPSWAT Client" and uninstall it

Windows, On-demand Version

  1. If the OPSWAT Client is running, right-click OPSWAT Client icon on the Tray area

  2. Click Exit menu on the tray icon to stop the OPSWAT Client

macOS, Installed Version

  1. Go to the Applications/OPSWAT GEARS Client folder.

  2. Click on the "Uninstall" option.

  3. Administrator credentials will be needed to uninstall the program.

Mac, On-demand Version

  1. If the OPSWAT Client is running, right-click OPSWAT Client icon on the dock

  2. Click Exit menu on the tray icon to stop the OPSWAT Client

Linux V4:Debian-based (15.4.x.y)

  1. Run command:
    sudo /usr/bin/dpkg -r opswatclient

Redhat-based (15.6.x.y)

  1. Run command:
    sudo rpm -e opswatclient

Mobile App

  1. Uninstall/delete the application from the device

Manual Remote UninstallationWindows and macOS installed agents only

  1. Log into the MetaAccess console

  2. Navigate to Inventory > Devices

  3. Select the device you wish to delete. (you can search by its name)

  4. Choose Actions > Delete action

  5. Confirm your action

*Windows and macOS on-demand agents, Linux and mobile agents cannot be uninstalled remotely.

Manual Uninstallation via CLI

Windows, Installed Version

  1. In case of pin required for uninstallation

    1. Run command: GearsInstaller.exe /u /p <password>

  2. In case of no pin required for uninstallation

    1. To show uninstalling dialog, run command GearsInstaller.exe /u /p ""

    2. Not show uninstalling dialog GearsInstaller.exe /u /p "" /s

Error code

0: Success
1: Failed
2: Invalid parameters
3: Uninstall is blocked
4: Incorrect password
5: User cancelled (only for Uninstall by dialog)
6: Update in progressNotesIf you uninstall OPSWAT Client using one of our manual processes listed above, some log files and registries will be kept in the system for possible future use. The automated uninstallation method completely removes everything including all logs and registries.Removing an installed OPSWAT Client either via the MetaAccess console or via the device itself will result in the following:

  • If an on-demand, mobile client is removed via the MetaAccess console, it may also need to be removed locally on the device. This removal is automatic only for the persistent client.

  • If an on-demand, mobile client is stopped or removed locally on the device, it should also be removed via the MetaAccess console otherwise MetaAccess will automatically remove it at the earlier of your Lost Devices duration if it's configured

  • The OPSWAT Client will no longer be on the device

  • The MetaAccess will no longer track or display the device on the console

  • The MetaAccess account license previously assigned to that device is free to be applied to another device

To make sure all components of the OPSWAT Client have been removed, you can review our KB article: How can I make sure OPSWAT Client is completely removed from my endpoint?

This article was last updated on 2021-06-03