How do I remove MetaAccess from my device?

MetaAccess can be removed from a device either remotely through the MetaAccess console or locally from the device itself.Automated UninstallationWindows installed agents only

  1. Download our uninstaller from MetaAccess_Uninstaller_5.0.EXE or at the bottom of this page.

  2. Run the ME_Uninstaller_5.0.exe with Administrator privileges.
    Note: Your local anti-malware may require an exception to run the uninstall tool, please add an exception on your devices if needed.

Manual Local UninstallationWindows, Installed Version

  1. Use "Programs and Features" or "Add/Remove Programs" within Windows Control Panel depending on your version of Windows,

  2. Select "OPSWAT GEARS" or "Metadefender Endpoint" or "MetaAccess" depending on what agent version you are running for uninstallation

Windows, On-demand Version

  1. Stop OPSWAT agent if it's running (right-click on the icon in the system tray)

    images/download/attachments/34555707/image2018-9-12_10-7-5.png

macOS, Installed Version

  1. Go to the Applications/OPSWAT GEARS Client folder.

  2. Click on the "Uninstall" option.

  3. Administrator credentials will be needed to uninstall the program.

  4. Alternatively open terminal and run:
    sudo sh "/Applications/OPSWAT GEARS Client/Uninstall.app/Contents/Resources/uninstall.sh"

Mac, On-demand Version

  1. Stop MetaAccess on-demand if it's running (right-click on the icon in the dock)

Linux, CentOS Version

  1. Run command:
    sudo yum remove gearsd

Linux, Ubuntu Version

  1. Run command:
    sudo apt-get remove gearsd

Mobile Version

  1. Remove the application from the device

Manual Remote UninstallationWindows and macOS installed agents only

  1. Log into the MetaAccess console at https://gears.opswat.com

  2. Navigate to Inventory > Devices

  3. Select the device you wish to delete. (you can search by its name)

  4. Choose Actions > Delete action

    images/download/attachments/34555707/image2018-9-12_10-8-34.png
  5. Confirm your action

*Windows and macOS on-demand agents, Linux and mobile agents cannot be uninstalled remotely.NotesIf you uninstall MetaAccess using one of our manual processes listed above, some log files and registries will be kept in the system for possible future use. The automated uninstallation method completely removes everything including all logs and registries.Removing an installed OPSWAT agent either via the MetaAccess console or via the device itself will result in the following:

  • If an on-demand, mobile agent is removed via the MetaAccess console, it may also need to be removed locally on the device. This removal is automatic only for installed agents

  • If an on-demand, mobile agent is stopped or removed locally on the device, it should also be removed via the MetaAccess console otherwise MetaAccess will automatically remove it at the earlier of your Lost Devices duration if it's configured

  • The OPSWAT agent will no longer be on the device

  • The MetaAccess will no longer track or display the device on the console

  • The MetaAccess account license token previously assigned to that device is free to be applied to another device

To make sure all components of the OPSWAT agent have been removed, you can review our KB article: How can I make sure MetaAccess is completely removed from my endpoint?


This article was last updated on 2019-06-13

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