How can I delete a device from my MetaAccess console?

You can manually remove a guest device from your account by:

  1. Log into MetaAccess console

  2. Navigate to the Inventory > Devices page

  3. Select the device from list by clicking on it or by checking the checkbox next to it

  4. Click on the 'Actions' drop-down menu and select the 'Delete' button in the top right.

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Notes:

  • For Windows and macOS persistent/installed clients, this will trigger a remote uninstall on devices next time the devices check in with the servers.

  • For iOS and Android clients, this will trigger a remote unregister action on devices, but the app still needs end-users uninstall/delete manually.

  • For on-demand clients there is no remote action sent to devices. If the on-demand client is still running it will reappear in the management console within a few minutes.

Automatic removal is controlled either through the Lost Devices settings. This setting can be set at an Account level (Settings > Global > Device Data > Lost Device) or at a Group level (Device Groups > Group > Settings > Lost Device).

  • Log into MetaAccess console

  • Navigate to Lost Device setting

  • Enable options you would like MetaAccess automatically deletes devices if they have not reported or have not accessed any protected apps for a certain period

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  • Click SAVE


This article was last updated on 2021-03-18
EA, TT