How can I delete a device from my MetaAccess console?

You can manually remove a guest device from your account by:

  1. Log into MetaAccess console

  2. Navigate to the Inventory > Devices page

  3. Select the device from list by clicking on it or by checking the checkbox next to it

  4. Click on the 'Actions' drop-down menu and select the 'Delete' button in the top right.

images/download/attachments/31846115/delete.PNG

Notes:

  • For Windows and macOS persistent/installed agents, this will trigger a remote uninstall from the system next time it checks in with the Cloud

  • For iOS and Android agents, this will trigger a remote unregister action on devices, but the app still needs end-users uninstall/delete manually.

  • For on-demand clients there is no remote action sent to the endpoint. If the on-demand client is still running it will reappear in the management console within a few minutes.

Automatic removal is controlled either through the Lost Devices settings.

  • Log into MetaAccess console

  • Navigate to the Settings > Global Settings page

  • On Device Data tab, enable options you would like MetaAccess automatically delete devices if they have not reported for a certain period.

images/download/attachments/31846115/lost_device.PNG

  • Click SAVE


This article was last updated on 2017-12-05
EA