You can manually remove a guest device from your account by:

1. Log into MetaAccess console

2. Navigate to the Inventory > Devices page

3. Select the device from list by clicking on it or by checking the checkbox next to it

4. Click on the 'Actions' drop-down menu and select the 'Delete' button in the top right.

Notes:

• For Windows and macOS persistent/installed agents, this will trigger a remote uninstall from the system next time it checks in with the Cloud

• For iOS and Android agents, this will trigger a remote unregister action on devices, but the app still needs end-users uninstall/delete manually.

• For on-demand clients there is no remote action sent to the endpoint. If the on-demand client is still running it will reappear in the management console within a few minutes.

Automatic removal is controlled either through the Lost Devices settings.

• Log into MetaAccess console

• Navigate to the Settings > Global Settings page

• On Device Data tab, enable options you would like MetaAccess automatically delete devices if they have not reported for a certain period.

• Click SAVE

This article was last updated on 2017-12-05
EA