If the installation does not successfully complete please open a support case with the following files from C:\Users\<user>\AppData\Local\Temp
Generating support package
Before you begin, please run the following command in an elevated PowerShell to allow the utility script (mdss.ps1) script to be executed
In order to generate a support package please run the following command in the docker folder within the installation folder (by default: C:\Program Files\OPSWAT\MetaDefender for Secure Storage\docker)
PS> .\mdss.ps1 -u export_logs
C:\> powershell.exe -File
"C:\Program Files\OPSWAT\MetaDefender for Secure Storage\docker\mdss.ps1"
A support package contains essential information regarding the operating system and OPSWAT software found on the machine.
The log archive will be created in the installation folder C:\Program Files\OPSWAT\MetaDefender for Secure Storage.
In order to troubleshoot please run [command] -log_level 7 where the command is the command that has an issue.
For example, if MetaDefender for Secure Storage cannot be started please run the following command:
PS> .\mdss.ps1 -c start -log_level
The logs will be saved in the Logs folder found in the installation location: C:\Program Files\OPSWAT\MetaDefender for Secure Storage\Logs.