Generating support package
In order to generate a support package please run the following command
sudo mdss -u export_logs
A support package contains essential information regarding the operating system and OPSWAT software found on the machine.
The log archive will be created in your home directory.
In order to troubleshoot please run LOG_LEVEL=7 [command] where command is the command that has an issue.
For example, if MetaDefender for Secure Storage cannot be started please run the following command:
LOG_LEVEL=7 mdss -c start
Running behind a proxy
If you need to deploy MetaDefender for Secure Storage behind a proxy please consider the following:
*.docker.io needs to be accessible in order to download the code
activation.dl.opswat.com needs to be accessible in order to activate the license or alternative please do an offline activation by following the instructions in the Offline activation screen
the storage you plan to integrate with needs to be accessible such that MetaDefender for Secure Storage can download files
edit /etc/mdss/customer.env and add the following environment variable
Can’t remove network
If you encounter some message regarding your network ( something like network mdss_stack id xxx has active endpoints ) while you tried to remove or update MDSS, please try to restart docker:
systemctl restart docker