Generating support package
In order to generate a support package you can run the next command:
sudo mdss -u support_package
For more advanced users we offer the following commands:
sudo mdss -u export_logs
This will allow you to save the logs of the containers
sudo mdss -u export_info
This will run some testes and gather info about your system.
sudo mdss -u export_settings
This command will save the relevant setting from your MDSS instance.
The archives will be created in /etc/mdss/
In addition, we offer the option to export your database if you need to use it for migration or debugging purposes.
sudo mdss -u export_db
In order to troubleshoot please run LOG_LEVEL=7 [command] where command is the command that has an issue. For example, if MetaDefender for Secure Storage cannot be started please run the following command:
LOG_LEVEL=7 mdss -c start
Running behind a proxy
You will need to edit /etc/mdss/customer.env and add the following environment variable
Unable to remove the network
If you encounter some message regarding your network ( similar to network mdss_stack id xxx has active endpoints ) while you tried to remove or update MDSS, please try to restart docker:
systemctl restart docker