Why are recent scan results and hash lookup results different?

MetaDefender Cloud can take up to 45 minutes to synchronize scan result records to all the hash database servers. If a file was previously scanned, the results from that previous scan may continue to be returned from a hash lookup until the new scan result records are completely synchronized across all servers. If after 45 minutes you are still seeing scan result discrepancies between the newly scanned file and the hash lookups, please log a ticket with OPSWAT Support

This article pertains to MetaDefender Cloud
This article was last updated on 2018-03-15