7. Locations

MetaDefender Cloud is a global cloud product designed to satisfy the needs of clients all around the world. The actual physical location of the servers hosting a cloud product is important, mainly because of the following aspects:

  • speed: a cloud service located closer to its users has faster response times

  • privacy: due to certain privacy requirements such as GDPR, organizations require that their data does not leave the perimeter of the country or continent

We value the experience and privacy of our users. Our service is provided by servers located in the following locations:

  • North America (United States, West coast)

  • Europe Central (Germany)

The existing locations have been chosen based on our users. Every time a user calls the service, the request will be directed to the location closest to the caller's physical location. In case users want to force use one of the locations, please call:

  • For North America: https://api-prod-uswest2.metadefender.com

  • For Europe: https://api-prod-eucentral1.metadefender.com

The files uploaded do not leave the designated location, meaning that all the customer files uploaded to the North American continent will be stored and processed in North America. The same goes for clients in Europe.

All files are automatically encrypted when stored. Unless using private scanning, files will be stored in one of the above locations for an indefinite period of time.

If your organization has special needs which require a data center in a different location, please contact sales to discuss the opportunity of adding a new location to our list.