If MetaDefender Kiosk doesn't start and you see the dialog below, it may be because the machine hosting MetaDefender Kiosk is too slow. (This can be for a number underlying of reasons, including underpowered CPU, not enough RAM, or slow hard disk).

To fix this issue, create the string registry key launch_delay_seconds in "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\OPSWAT\MD4M" and set this to any value greater than zero.

To set this registry key open the Regedit utility and follow the steps below:

• Navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\OPSWAT\MD4M"

  

• Right-click and choose New > String Value

  

• Name the new value launch_delay_seconds

  

• Double click the newly assigned String and assign it a value greater than 0 (eg. 60) seconds

  

Restart MetaDefender Kiosk and MetaDefender Kiosk Rest service by opening an elevated command prompt and type the following commands:

• net stop metadefenderSVC

• net stop omdrest *

• net start omdrest *

• net start metadefenderSVC

If following these steps still does not resolve the issue, please log a ticket with OPSWAT Support

*omdrest service is only applicable to Kiosk version older than 4.4.0

This article pertains to MetaDefender Kiosk
This article was last updated on 2020-12-28
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