5.5 Can't view scan details

The View scan details link on Dashboard > ICAP history > Request details points to the scan details on the MetaDefender Core instance where the actual scanning took place.

For further details see 4.1. Dashboard.

Symptoms

Dashboard instead of scan details

The View scan details link leads to the Dashboard on the referenced Core instead of the scan details.

Reason

The View scan details link works with MetaDefender Core version 4.7.0 (or later) only.

Connection refused or browser is waiting

The Web Management Console can not be accessed from the browser. You get an error message (connection refused) or your browser is waiting for reply.

Reason

View scan details links stop working after the referenced Core is uninstalled or migrated to a new address.

Page not found

The browser displays a page not found error, however everything seems to be configured properly.

Reason

View scan details links use the IP addresses configured at the Core inventory. If these IP addresses are not accessible from the machine where the actual browsing happens, then the details page can not be displayed.