5. Troubleshooting Update Downloader

In this section you can find solutions for generic issues with Update Downloader

Installation issues

Where are the Update Downloader logs located?

Metadefender Update Downloader Linux generates log files under /var/log/ometadownloader.

The server and agent logs are collected separately and are
plain text files. For more information on how to read the logs, go to

How can I create a support package?

To ensure the best help from OPSWAT support, you can create a support package with a tool that comes with Update Downloader.

For more information on how to create a support package, go to