5.1. How to create support package

A support package contains essential information regarding the operating system and OPSWAT software found on the machine.

Linux

To create a package you must start the script found under /usr/bin/ometadownloader-collect-support-data.sh.

As the script processes the necessary information, the script generates the support package output.

The package files is a tar.gz archive with the following name:

ometadownloader-support-<TIMESTAMP>.tar.gz

Where the timestamp is the date when the package was generated.

Example:

ometadownloader-support-1439983514.tar.gz

The generated package will be placed in the same location as the script that was called.

Windows

To create a package you must start the script found under the installation directory of the product, default this is C:\Program Files\Metadefender Update Downloader\ometadownloader-collect-support-data.bat.

As the script processes the necessary information, the script generates the support package output.

The package files is a zip archive with the following name:

ometadownloader-support-<TIMESTAMP>.zip

Where the timestamp is the date when the package was generated.

Example:

ometadownloader-support-1439983514.zip

The generated package will be placed in the same location as the script that was called.

Content of the created package

The support package contains the following elements:

  • configuration : the configuration files of OPSWAT software found on machine

  • log : the log files of OPSWAT software found on machine

  • system information : system information stored in file named os.info

  • hardware information: hardware information stored in file named hw.info

  • network information: network information stored in file named network.info

  • directory information: OPSWAT software directory information stored in file named files.info

  • copy of config database : config database WITHOUT user data

You can check the content of the generated package to make sure it does not contain any confidential information.