To provide debug logs for the OPSWAT support team, the level of the logfile for the given service (ometadownloader) must be set to 'debug'.
Next, execute the scenarios requested by the support team, and collect the generated log files from the configured location.
After that the log level should be set back to 'info'. In debug level the size of the logfile size will increase significantly.
For information on how to modify the logging settings of the product consult the paragraph: Configuration
For information on other data that OPSWAT support might require go to How to create support package?
For information on how to interpret the log files consult: How to read the Update Downloader log?