Why did the AVG engine disappear from the MetaDefender Core Management Console?

An issue with the AVG engine caused it to disappear from the MetaDefender Core Management Console. If you are having this issue, download the patch here and follow the instructions below:

  1. Open an elevated command prompt and enter net stop metascan.

  2. Extract the package you downloaded from the link above with the password "opswat".

  3. Copy the omsAMEHandler.exe file into the AVG engine directory in the Metascan install directory (usually C:\Program Files (x86)\OPSWAT\Metascan XX\Engines\AVG\bin).

  4. From an elevated command prompt, enter net start metascan.

  5. Confirm the AVG engine is scanning and returns the valid definition time from either the command line (by running the command ‘omsCmdLineUtil.exe debug’ in the Metascan directory) or through the MetaDefender Core Management Console.

Note: This patch only affects your MetaDefender Core installation if it includes the AVG engine. If you are currently using MetaDefender Core 3.9.1 or a later version, this is only applicable to MetaDefender Core 12 and 16 engine packages. All other MetaDefender Core functionality will work normally even if the patch is not applied. The only thing that will not work correctly until this patch is applied is the AVG engine.

If these instructions don't resolve your issue, or if you have any questions about this patch or about MetaDefender Core, please do not hesitate to contact us.

This article pertains to MetaDefender Core 3
This product was last updated on 2017-12-20
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