MetaDefender Core shows a large number of files that failed to scan. What can I do?

Recent versions of MetaDefender Core include an option that modifies the behavior of MetaDefender Core when a specific engine fails to scan.

Under normal circumstances, all active engines scan every file. Occasionally, an engine will encounter a file that causes it to crash. When this happens, MetaDefender Core will wait some time for the engine to recover, after which it will step in and restart the engine. During this time, the engine’s results will be logged as “Failed to scan”.

However, MetaDefender Core can be configured to simply fail the scan if any of the engines report problems. In other words, it can toss out all partially incomplete scans.

Follow the instructions below to disable this option:

  1. Navigate to the MetaDefender Core Management Console at http://localhost:8008/management.

  2. Click Configuration.

  3. Select Scan Configuration.

  4. Uncheck Detect scan failures.


This article applies to MetaDefender Core v3
This article was last updated on 2019-11-08