How long is the support life cycle for a specific version/release of MetaDefender Core v3?

Dear Valued Customer,

At OPSWAT, we continually review and adjust our product portfolio and strive to bring the highest quality products to meet the needs of our customers.

In recent years, we have invested all our efforts in developing MetaDefender Core v4 to be the ultimate file analysis and threat prevention solution, whilst MetaDefender Core v3 has been mainly in maintenance mode. And, we proudly managed to upgrade most of our existing deployments from the legacy Metascan/MetaDefender Core v3 to our latest MetaDefender Core v4.

With that in mind, we would like to make the following announcements:

  • End of Sale for MetaDefender Core v3 packages with 12 AVs and above starting from July 1st, 2020. We have half of dozen existing deployments of them, which are currently in transition. We estimate that the transition will be completed before the end of the year. There will be no extension for these packages.

  • End of Sale for MetaDefender Core v3 packages with 4 and 8 AVs starting from December 31st, 2020. We will accept renewals only for 4 and 8 AVs packages throughout 2020. All renewals will be valid for 1 year only. No multi-year license is allowed for MetaDefender Core v3.

  • No more support for Custom Builds and Customer Licensed Engines with MetaDefender Core v3. We would like to take this opportunity to re-emphasize that Custom Builds are no longer allowed on the v3. Also, OPSWAT no longer supports Customer Licensed Engines as part of MetaDefender Core v3 deployments. That interface is available, but the integration is done outside of our product and we have no control over it.

Please contact your Support Account Manager to discuss your transition options and/or to be assisted in deploying and configuring MetaDefender Core v4 for matching your current v3 deployment. We’ll do our best to accommodate your transition schedule and offer our full support for a seamless transition.

Additionally, we would like to invite you to take a look at our premium OPSWAT Academy, which provides full insights into the feature set and benefits of MetaDefender Core v4 as well as available configurations. This would be an invaluable tool helping you fully understand OPSWAT MetaDefender platform, also how to operate and optimize it.

As always, our Customer Success team is available and happy to assist you with any inquiries or concerns you might have.

Thank you very much for your trust and support.

Kind Regards,

MetaDefender Team

This article pertains to MetaDefender Core v3
This article was last updated on 2020-08-14
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