Avira engine not updating

If you are running a version of MetaDefender Core v3 ( formerly called Metascan) that includes Avira, you can download the patch to fix:

(or you can upgrade MetaDefender Core version to the latest from our Portal page)

To apply this patch, please follow the instructions below.

  1. Open an elevated command prompt.

  2. Run the following command: net stop metascan.

  3. Extract the package you downloaded from the link above.

  4. Copy the contents of the archive into the Engines\Avira directory in the MetaDefender Core install directory (usually C:\Program Files (x86)\OPSWAT\MetaDefender Core XX\Engines\Avira).

  5. From an elevated command prompt, run the following command: net start metascan.

  6. Confirm that the Avira engine is scanning and returns the valid definition time from either the command line (by running the command ‘omsCmdLineUtil.exe debug’ in the MetaDefender Core directory) or through the MetaDefender Core Management Console web interface.

Note: This patch only affects your MetaDefender Core ( formerly called Metascan) installation if it includes the Avira engine.

If you have any questions about this patch or about MetaDefender Core, please do not hesitate to contact us.

This article applies to MetaDefender Core 3.9.x or above
This article was last updated on 2018-05-17
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