9. Knowledge Base Articles

Page:How do I find my serial key / license key?
Page:How do I get my separately licensed AV to show up as a Customer Licensed Engine in MetaDefender?
Page:Avira engine not updating
Page:Can I control access to the RAM disk?
Page:Are MetaDefender Core upgrades free?
Page:Can I force an uninstall of MetaDefender Core v3 when the native uninstall does not work?
Page:Do any of the custom engines have updating limitations?
Page:Can I run MetaDefender Core without IIS?
Page:Can I whitelist or blacklist a file so that MetaDefender Core will always treat it as clean or dirty, respectively?
Page:Can I install MetaDefender Core v3 silently from a command line?
Page:Does MetaDefender Core v3 require lots of memory for MongoDB usage?
Page:How can I run tests to see the different scan results on MetaDefender Core?
Page:Does MetaDefender Core offer real-time antivirus protection on the system where it is installed?
Page:Does MetaDefender Core Detect the NotPetya Ransomware?
Page:Does the RAM Disk size actually take space from the server-available hard disk space?
Page:Does the fixing updates for Meltdown and Spectre vulnerabilities affects any engines in MetaDefender Core v3?
Page:Does the RAM Disk operate like other drives?
Page:How can I purchase MetaDefender v3 licenses?
Page:How do I configure MetaDefender Core v3 to only use one or several scan engines using the CLI?
Page:How can I see the number of files queued to be scanned?
Page:How do I change the directory MetaDefender Core uses for archive extraction?
Page:How do I modify the file size limit of the REST server in a remote MetaDefender Core (formerly Metascan) configuration?
Page:How do I make MetaDefender Core upload clean files to the FTP file server?
Page:How do I remove an engine from my MetaDefender Core v3 instance?
Page:What interfaces are available on MetaDefender Core v3?
Page:What is the difference between Scan, PutToScanQueue, and ScanEx?
Page:What is a sanitized file?
Page:What is the RAM Drive or Ram Disk and how is it used in MetaDefender Core?
Page:What is MetaDefender Core file type detection?
Page:What is the maximum file upload size limit when accessing MetaDefender Core through the REST server?
Page:What is the frequency of signature / definition updates?
Page:What URLs must be whitelisted to allow access to virus definition updates?
Page:What thread pool size should I use in MetaDefender Core v3?
Page:What should you do if you have anti-malware on the same machine as MetaDefender Core (formerly Metascan) ?
Page:What operating system patches should I apply to the system hosting MetaDefender Core?
Page:When I click Apply after I change the maximum total size of extracted files, I get an "Update failed" message. Why is that?
Page:What is the support lifecycle for OPSWAT Appliances?
Page:When will the updates for ThreatTrack and Agnitum no longer be available ?
Page:Why am I getting a COM UnauthorizedAccessException error: 80070005 when working with MetaDefender Core from ASP?
Page:Which antivirus products are compatible with MetaDefender Core?
Page:Why did the AVG engine disappear from the MetaDefender Core Management Console?
Page:Where can I submit false positives detected by MetaDefender Core?
Page:Where is MetaDefender Core's temp directory located?
Page:Which antivirus engines are designated by MetaDefender Core as "customer licensed engines"?
Page:Why did MetaDefender Core stop working on Windows 10 ?