How do I know which version of OPSWAT Agent is installed on a device?

From the OPSWAT Central Management console:

The easiest way to find this information is to use OPSWAT Central Management console. Log into OPSWAT Central Management console and go to Inventory > Devices:

  1. Search the device using its hostname/username/group name/….

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  2. The version of the Agent installed on the device is shown on the Agent Version column.

  3. Agent Version is also shown on the System Information box when we view device details. In this view, you are also able to check which SDK version the Agent is running.

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Unless automatic updates are disabled, the persistent OPSWAT Agent will update automatically as new versions are released. If the device is offline for an extended period, the version will update the next time the device is online. An on-demand OPSWAT Agent does not automatically update regardless of the account preference for automatic updates.

From OPSWAT Agent:

The instructions for finding the version information from OPSWAT Agent depend on the type of client, operating system, and UI settings.

Windows/macOS Persistent Agent with Tray Icon Enabled:

Windows/macOS On-demand Agent

  1. Open Start menu, search for OPSWAT Agent.

  2. Click on OPSWAT Agent.

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  3. Right-click the OPSWAT Agent tray icon.

  4. Choose About.

Information listed in the About dialog:

  • Agent version

  • SDK Version (OESIS Framework version)

  • Hostname

  • Username

  • OS information

  • IP address

  • MAC address

  • The server the Agent is talking to

  • The account the device is associated to

  • The last time the Agent communicated with the OPSWAT Central Management cloud

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Windows Persistent, Tray Icon Disabled:

  • OPSWAT Agent Version: check in registry at location

    • For Win 32bit: HKEY_LOCAL_MACHINE\SOFTWARE\OPSWAT\Gears Client\Config, key "MSIPackageVersion".

    • For Win 64bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\OPSWAT\Gears Client\Config, key "MSIPackageVersion".

  • SDK version (OESIS Framework version):

    • For Win 32bit: Go to folder C:\Program Files\OPSWAT\OnDemand\ondemands\oesis, check the product version/file version of any dll files.

    • For Win 64bit: Go to folder C:\Program Files (x86)\OPSWAT\OnDemand\ondemands\oesis, check the product version/file version of any dll files.

OSX Persistent, Tray Icon Disabled:

  • OPSWAT Agent Version:

    • Go to /Application/OPSWAT GEARS Client.

    • Click on OPSWAT Gears, you can see the version on the application info.

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