How to create support package for MetaDefender Central Management?

To ensure the best help from OPSWAT support, you can create a support package with a tool that comes with MetaDefender Central Management. The support package contains essential information regarding the operating system and OPSWAT software found on the machine.

Linux

To create a package you must start the script found under /usr/bin/mdcentralmgmt-collect-support-data.sh.

As the script processes the necessary information, the script generates the support package output.

The package is a tar.gz archive with the following name:

mdcentralmgmt-support-<TIMESTAMP>.tar.gz

The timestamp is the package generation date.

Example:

mdcentralmgmt-support-1439983514.tar.gz

The generated package will be placed in the same location where the script was ran.

Windows

To create a package you must start the script found under the installation directory of the product. By default this is C:\Program Files\MetaDefender Central Management\mdcentralmgmt-collect-support-data.bat.

As the script processes the necessary information, the script generates the support package output.

The package is a zip archive with the following name:

mdcentralmgmt-support-<TIMESTAMP>.zip

The timestamp is the date when the package was generated.

Example:

mdcentralmgmt-support-1439983514.zip

The generated package will be placed in the same location where the script was ran.

Content of the created package

The support package contains the following elements:

  • configuration : the configuration files of OPSWAT software found on machine

  • log : the log files of OPSWAT software found on machine

  • system information : system information stored in file named os.info

  • hardware information: hardware information stored in file named hw.info

  • network information: network information stored in file named network.info

  • directory information: OPSWAT software directory information stored in file named files.info

  • copy of config database : configuration database WITHOUT user data

You can check the content of the generated package to make sure it does not contain any confidential information.

This article pertains to MetaDefender Central Management
This article was last updated on 2018-03-28
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